Access to VPN server not working

Ricardo_Logaritmo — Tue, 11 Oct 2022 21:10:58 GMT

I am a talktalk costumer for almost one year.
Many months ago I started using VPN (Windows 10) between my house (with talktalk) and my office( another country). For a few months the access ran normal. Suddenly stop working. I tried a different internet provider in my house and the VPN connection start working again. When i returned to talktalk in my home, stop again. In that time I went into talktalk chat and asked for a solution. In few minutes the agent replaced my modem firmware and the VPN started working again. My VPN has continued to work normally until now.
A few weeks ago I move to a new house. Talktalk then sent me a new modem.
Unfortunately the VPN problem returned. In the same way as before, I checked with another internet provider and my VPN worked perfectly. The VPN only fail when I use talktalk.
I went into talktalk forum and this problem seems to be well know. The solution is change the firmware.
I have urgency of that. The solution seems to be simple.
Please update my modem firmware.
Thanks,
Ricardo

Re: Access to VPN server not working

Karl-TalkTalk — Wed, 12 Oct 2022 05:26:59 GMT

Hi Ricardo

I've updated the firmware for you, try the VPN Now.

We have a campaign running over the rest of October / November to update firmware to a new version going forward so this should not be an issue for you in the future.

Thanks

Karl.

Re: Access to VPN server not working

Anonymous — Thu, 13 Oct 2022 06:53:17 GMT

Hello,

How are you getting on?

Thanks

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