topic Re: VPN in Broadband

VPN

Chinners — Thu, 13 Oct 2022 08:31:00 GMT

Our router does not allow me to connect to my work VPN. Can you help?
Router: Sagemcom CS 50001 FAST 5364-3.T8

Debbie-TalkTalk — Thu, 13 Oct 2022 08:37:52 GMT

Hi Chinners

Apologies for this.

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

Thanks

Chinners — Thu, 13 Oct 2022 08:43:42 GMT

Thank you! Any time this morning would be great, please. Could you do it now?

Debbie-TalkTalk — Thu, 13 Oct 2022 08:44:29 GMT

Hi Chinners

Yes, I will start it now and post back to confirm once completed 🙂

Debbie-TalkTalk — Thu, 13 Oct 2022 08:51:16 GMT

Hi Chinners

All updated 🙂 Please can you retest?

Thanks again.

Debbie

Chinners — Thu, 13 Oct 2022 08:53:25 GMT

All working now! Thanks very much for your help 🙂

Debbie-TalkTalk — Thu, 13 Oct 2022 08:54:56 GMT

Hi Chinners

That's great, thanks for confirming 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie