topic Internet connection frequently drops out on TT, but OK on BT BB in Broadband

Internet connection frequently drops out on TT, but OK on BT BB

jayesjay — Thu, 13 Oct 2022 09:49:57 GMT

I have two phonelines with BB on each, I normally use TT, but if TT line BB drops out, I use BT line BB.

In the last week , I have had several instances of TT BB internet dropping out (while phone lines remain OK). After a while TT BB inet comes back. But during the off period, the router light remains white (SAGEM FAST 5364).

The connection in my installation has a Local Network (RJ45?) cable from each router connected to my desktop PC via a simple switchbox. This enables use of BT BB when TT is down. No other cables or connectors are touched during such a switchover, and as both normally work well, I have to assume that the connection failure is not in this cable routing.

For TT, I have Fibre 65, fibre to the cabinet, I believe, and still get a d/l speed of about 30 bursting to 32 MB.. I don't know what the BT arrangement is, I normally get about 50MB.

Re: Internet connection frequently drops out on TT, but OK on BT BB

Chris-TalkTalk — Thu, 13 Oct 2022 10:03:57 GMT

Hi jayesjay,

Do you have any other devices connected to the router by wifi? If you do, do they also lose the internet connection?

Chris

Re: Internet connection frequently drops out on TT, but OK on BT BB

jayesjay — Thu, 13 Oct 2022 13:20:06 GMT

I shall check if and when the TT Inet drops out. I can check if other WiFi or wired LNA equipment loses the inet.

Re: Internet connection frequently drops out on TT, but OK on BT BB

Chris-TalkTalk — Thu, 13 Oct 2022 13:23:06 GMT

OK thanks

Chris