topic Re: can't connect to talktalk account in Broadband

can't connect to talktalk account

lyntramp — Thu, 06 Oct 2022 10:24:07 GMT

since yesterday I can't connect to my account the message I am getting is the requested URL was rejected please consult administrator your support ID is 7997971830122938190. any help please.

lyn.

Re: can't connect to talktalk account

Arne-TalkTalk — Fri, 07 Oct 2022 13:20:53 GMT

Hi lyntramp

Try using a different browser, and ensure you are using the correct link to My Account

Regards

Re: can't connect to talktalk account

lyntramp — Fri, 07 Oct 2022 23:50:48 GMT

have tried different browser the message I am getting is "sorry due to technical issues we cannot log you in right now .please try again later. having looked on google this seems to be a common problem going back to 2021.

Re: can't connect to talktalk account

lyntramp — Tue, 11 Oct 2022 12:45:58 GMT

could you please move this to the billing section as most of these problems seem to be on there, still having the same problem

Re: can't connect to talktalk account

lyntramp — Wed, 12 Oct 2022 11:49:47 GMT

I have now changed my password which has been confirmed by email ,when I put it in to the log in section to acsess my account it keeps showing the old password

Re: can't connect to talktalk account

Gondola — Wed, 12 Oct 2022 12:09:27 GMT

Hi lyntramp

If the password box has a saved password then that's because your browser has saved the old password and you haven't yet saved the new one.

Simply select in the password box after the password and delete the old password using the backspace on the keyboard, then when the password box is cleared, enter the new password and take it from there.

If you experience problems with the login then close the browser and start over by selecting this link to login: https://www.talktalk.co.uk/my/packageandservices remembering to enter the new password if you haven't yet saved that as the login.

Re: can't connect to talktalk account

lyntramp — Wed, 12 Oct 2022 12:34:53 GMT

showing right password now but still getting the same message.

Re: can't connect to talktalk account

Gondola — Wed, 12 Oct 2022 12:43:06 GMT

Which message? The technical issues message?

If using the Chrome browser then reset that. Enter into the Chrome address bar chrome://settings/resetProfileSettings

Select the reset button

This is to delete any previous cookies and potentially corrupt pages.

Then start with the https://www.talktalk.co.uk/my/packageandservices link to login to your MyAccount.

Re: can't connect to talktalk account

lyntramp — Wed, 12 Oct 2022 13:02:27 GMT

yes the tech issues message,not using chrome using microsoft edge.

Re: can't connect to talktalk account

Gondola — Wed, 12 Oct 2022 13:18:33 GMT

Edge is good. Based on Chrome but the entry into the address bar is a slight variation

edge://settings/resetProfileSettings

Select the reset button

This is to delete any previous cookies and potentially corrupt pages. It will not delete the saved logins.

Then go via https://www.talktalk.co.uk/my/packageandservices to login to your MyAccount.

Re: can't connect to talktalk account

Gondola — Wed, 12 Oct 2022 15:49:22 GMT

Hi lyntramp

Are you now signed in to your customer MyAccount?

We do appreciate your time in letting us know. Thank you.

Re: can't connect to talktalk account

Anonymous — Thu, 13 Oct 2022 08:08:29 GMT

Morning,

How are you getting on?

Thanks

Re: can't connect to talktalk account

lyntramp — Thu, 13 Oct 2022 11:14:04 GMT

thank you very much it worked.

Re: can't connect to talktalk account

Gondola — Thu, 13 Oct 2022 11:38:27 GMT

Thank you so much, lyntramp, as it's useful for other members to know what the solution is. Isn't that so Michelle?

Re: can't connect to talktalk account

lyntramp — Fri, 14 Oct 2022 12:43:55 GMT

sorry it worked once now it's still doing the same thing when I log out of my email I get the message requested URL was rejected as I said at the top of this page and still can't sign in to account.

Re: can't connect to talktalk account

Gondola — Fri, 14 Oct 2022 13:14:37 GMT

And if you go via https://www.talktalk.co.uk/my/packageandservices to login to your MyAccount. Do you get logged in?

Re: can't connect to talktalk account

lyntramp — Fri, 14 Oct 2022 13:46:55 GMT

no still doing the same thing.

Re: can't connect to talktalk account

Gondola — Fri, 14 Oct 2022 14:39:41 GMT

OK, so corrupt cookies again.

Enter into the Edge address bar edge://settings/resetProfileSettings

Select the reset button

This is to delete any previous cookies and potentially corrupt pages.

Then start with the https://www.talktalk.co.uk/my/packageandservices link to login to your MyAccount.

Re: can't connect to talktalk account

Gondola — Fri, 14 Oct 2022 18:50:00 GMT

Hi lyntramp

Do please let us know if you signed in to your customer MyAccount following the steps in my post.

Re: can't connect to talktalk account

lyntramp — Sat, 15 Oct 2022 13:01:17 GMT

I have tried this and it logs me in once but when I log out and go back to my email and log out from there it goes back to the requested

url was rejected and back tothe account log in page with the same message sorry due to technical issues e.c.t. so it only works the first time