topic Re: Broadband broken for 3 days now in Broadband

Broadband broken for 3 days now

ferguson — Thu, 13 Oct 2022 15:21:24 GMT

My router lights are all green, I've tried restarting it and resetting it, but none of my devices will connect to the internet. It says the connection is there but nothing will load. Not on computers, game consoles or phones... but with one weird exception- it still lets me call people on snapchat! So weird. Please fix it, I barely have any data left and I'm desperate!!

Re: Broadband broken for 3 days now

ferguson — Thu, 13 Oct 2022 15:22:53 GMT

Posted on behalf of @punchy1999 :

I suspect your post was quarantined as a safety measure because you had included your phone number. You should never post such information in public.

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) where only you and they have access so that they can link your forum identity with your account and then wait for them to respond.

Re: Broadband broken for 3 days now

punchy1999 — Thu, 13 Oct 2022 16:00:08 GMT

I didn't know, my mum just

told me I had to post my phone number for them to fix it.. I thought it was a bit weird but I don't actually have a phone so I don't know

Re: Broadband broken for 3 days now

ferguson — Thu, 13 Oct 2022 16:01:49 GMT

Aye, not in public though. Your topic is up now and hopefully you will get a response from the support team by tomorrow.

Re: Broadband broken for 3 days now

Chris-TalkTalk — Fri, 14 Oct 2022 06:32:54 GMT

Hi punchy,

How is it today, are you still experiencing problems?

Chris

Re: Broadband broken for 3 days now

punchy1999 — Fri, 14 Oct 2022 12:24:06 GMT

Yes it's still completely dead please fix it!

Re: Broadband broken for 3 days now

Chris-TalkTalk — Fri, 14 Oct 2022 13:13:32 GMT

OK thanks. Are you experiencing any problems with your telephone service, is there a diall tone?

Chris

Re: Broadband broken for 3 days now

punchy1999 — Sat, 15 Oct 2022 10:48:28 GMT

Can someone please look at the exchange and get it fixed, I'm desperate as I hardly have any money and I'm paying for lots of data on my phone

Re: Broadband broken for 3 days now

Gliwmaeden2 — Sat, 15 Oct 2022 10:53:43 GMT

@punchy1999, sadly there is no forum staff support at weekends.

If you can find a public wifi spot you should be able to save on data and try to reach Chat meanwhile.

Re: Broadband broken for 3 days now

Gliwmaeden2 — Sat, 15 Oct 2022 10:56:26 GMT

Full details of phone/Chat support hours and the blue button link to Chat are on this page, @punchy1999.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Broadband broken for 3 days now

Anonymous — Mon, 17 Oct 2022 06:40:12 GMT

Morning,

I'm sorry for the delay. Did you manage to get in touch with our Live Chat tech team since your last post?

Thanks