topic Re: Frequent loss of internet in Broadband

Frequent loss of internet

Gp-elect — Sun, 16 Oct 2022 05:55:24 GMT

I keep lising internet. Only way to get service back is by router reset. Service is restored sometimes for a few hours other times just minutes. When it does work it is usually very good and all connected devices perform well. The maximum speed I get doing a test is 7mbps even when all is working well. I am supposed to be guaranteed 10mbps by talktalk.

I gave been through the service centre many times dealing with the robots on the other end and performed all their silly tests nans times even had a £50 engineer visit but still have the same loss of service issue. I am not an expert but I think the router must be at fault. Any help would be greatly appreciated.

Re: Frequent loss of internet

Divsec — Sun, 16 Oct 2022 11:33:09 GMT

Hi @Gp-elect which router do you have.? Your post has been escalated and you should hear tomorrow from the excellent team here.

Re: Frequent loss of internet

Gp-elect — Sun, 16 Oct 2022 11:55:13 GMT

ROUTER IS A HUAWEI DG8041W

Re: Frequent loss of internet

Debbie-TalkTalk — Mon, 17 Oct 2022 06:42:07 GMT

Hi Gp-elect

Sorry for the delay.

I've completed a line test which hasn't detected any faults. Are you happy for me to send a replacement router for testing?

Thanks

Debbie