topic Re: Loose Internet daily! in Broadband

Loose Internet daily!

mpross75 — Sun, 16 Oct 2022 23:17:33 GMT

Hi there.

Around midnight most days I loose the Internet for an hour or so. This has been happening for the past 3 months, since the start of my connection. I left it thinking it would fix itself but its starting to get frustrating.

Could somebody please look in to this for me. Thank you.

Re: Loose Internet daily!

Skynet_TX — Sun, 16 Oct 2022 23:32:52 GMT

Hi @mpross75,

If you lose internet access for the same period of time each day, and the LED(s) on your router indicate that the router is still connected as normal, then this could be being caused by Homesafe.

Check your Homesafe settings (details here), if they are turned on then try turning them off to see if that fixes it. If they are already turned off then try turning them on, leave them on for 10 - 15 minutes, then turn them off again.

Re: Loose Internet daily!

Debbie-TalkTalk — Mon, 17 Oct 2022 05:51:42 GMT

Hi mpross75

Apologies for this. Have you checked to see if HomeSafe/KidsSafe has been switched on? (In My Account)

Thanks

Re: Loose Internet daily!

mpross75 — Wed, 26 Oct 2022 23:45:47 GMT

Hello. Thank you both for your advice. I've just checked. Kids safe was off, but a new setting I have never seen before, 'homework time' Was on, set for 12am to 1pm Weekdays? Very odd.

So I've turned it off and hopefully that will solve it.

Thanks again.

Re: Loose Internet daily!

Karl-TalkTalk — Thu, 27 Oct 2022 11:04:59 GMT

Homework time being active will cause this type of issue, so hopefully that has resolved it 🙂

Karl.