topic Re: Sagemcom fast 5364 auto changing to busy channel after i set to a clear channel in Broadband

Sagemcom fast 5364 auto changing to busy channel after i set to a clear channel

cressylock — Sat, 15 Oct 2022 17:50:37 GMT

I see I'm not the first to raise this issue! Why supply a product with a feature that doesn't work?!

Please stop my router from changing to a busy channel that makes the 2.4ghz frequency unusable!

I switch to free channel. WiFi works, short while later the WiFi stops and the router has switched to a busy channel again!

ferguson — Sat, 15 Oct 2022 18:14:26 GMT

The support team here can sort this out for you, but please bear in mind that they won't be back online until Monday

Debbie-TalkTalk — Mon, 17 Oct 2022 05:41:04 GMT

Hi cressylock

I'm really sorry to hear this. I will feed this back to our Products Team.

I have switched the WIFI optimisation off, please let us know how the connection compares.

Thanks

Debbie

cressylock — Mon, 17 Oct 2022 06:52:19 GMT

Many thanks Ferguson for your reply, and Debbie for turning this feature off.

Hopefully it will now stay on a chosen channel.

Chris-TalkTalk — Mon, 17 Oct 2022 06:56:15 GMT

No problem cressylock, just let us know if you have any further issues

Chris

Debbie-TalkTalk — Tue, 18 Oct 2022 11:44:44 GMT

Hi cressylock

How's the connection been since yesterday?

Thanks

cressylock — Tue, 18 Oct 2022 16:33:33 GMT

Is staying on the specified channel now. Many thanks

Debbie-TalkTalk — Wed, 19 Oct 2022 05:29:31 GMT

Hi cressylock

That's great, thanks for letting us know 🙂

Debbie