topic Re: VPN Issues (Urgent) in Broadband

VPN Issues (Urgent)

emmelville — Mon, 17 Oct 2022 07:08:10 GMT

Hi,

I had similar issues last Monday and it seems to have happened again, exact same situation. I've just copied my previous message below as opposed to writing anything new:

We recently had an issue with our router and the broadband line that was dealt with but ever since this I've had trouble using my works VPN.

Our IT have looked in to it and suggested that a firmware update was down to our router remotely and may be the cause of the issue. We did have a similar issue a few months ago when we first started using Talk Talk and this was fixed remotely.

Could you take a look asap please?

Re: VPN Issues (Urgent)

Karl-TalkTalk — Mon, 17 Oct 2022 07:21:30 GMT

Not a firmware update, but a change does need to be made to the router for VPN. I'll drop an email to our Network contact who can do this for us.

Thanks

Karl.

Re: VPN Issues (Urgent)

Karl-TalkTalk — Mon, 17 Oct 2022 07:42:40 GMT

This should be done, try the VPN now.

Karl.

Re: VPN Issues (Urgent)

emmelville — Mon, 17 Oct 2022 07:57:13 GMT

Hi Karl,

Working great now, cheers! Was odd it was allowing me access to some of the VPN areas but not certain ones. All working now however.

Re: VPN Issues (Urgent)

Karl-TalkTalk — Mon, 17 Oct 2022 08:03:56 GMT

That's great news.

Regards,

Karl.