topic Re: VPN can’t connect in Broadband

VPN can’t connect

pamockers — Sun, 16 Oct 2022 21:29:12 GMT

Hi,

I’ve recently received a laptop to start working from home and I can’t connect to the VPN server. I get an error message that says “The VPN connection between your computer and the VPN server could not be completed.” I know it’s an internet issue as it works fine on other wifi networks - can anyone help please?

Re: VPN can’t connect

Skynet_TX — Sun, 16 Oct 2022 22:05:05 GMT

Hi @pamockers,

Do you have the Sagemcom Wi-Fi Hub, as if so this may be related to the version of firmware that is running on the Hub. If that was the case the support team here would be able to update your Hub to use a different version of firmware, which may help resolve the problem, the support team here will be back tomorrow.

Re: VPN can’t connect

pamockers — Sun, 16 Oct 2022 22:32:51 GMT

I’ve spent a lot of time Googling and thought that might be the case, was just hoping to get it working tonight. Guess I’ll just have to wait, thanks for the reply!

Re: VPN can’t connect

Debbie-TalkTalk — Mon, 17 Oct 2022 06:16:09 GMT

Hi pamockers

Apologies for this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: VPN can’t connect

pamockers — Mon, 17 Oct 2022 16:53:29 GMT

Working perfectly, thanks so much!

Re: VPN can’t connect

Debbie-TalkTalk — Tue, 18 Oct 2022 05:31:27 GMT

Hi pamockers

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie