topic Re: Wifi settings keep changing in Broadband

Wifi settings keep changing

aidangardham — Tue, 18 Oct 2022 12:01:37 GMT

Hi, I've been having trouble with devices dropping off the wifi regularly over the past 2 weeks or so.
I've found that the settings on the Wifi page - e.g. Channel Selection & bandwidth keep changing away from what I choose. They revert to Channel 36 & 80MHz which is causing me big issues.

Is this a fault with the modem ? It's a FAST5364 3.00 & I think it's software may have updated recently to SG4K100136.

Thanks,

Aidan

Re: Wifi settings keep changing

Chris-TalkTalk — Tue, 18 Oct 2022 12:04:07 GMT

Hi Aidan,

We could try disabling wifi optimisation, this will stop the router automatically changing channels and will allow you to set your own channel. Do you want to give this a try?

Chris

Re: Wifi settings keep changing

aidangardham — Tue, 18 Oct 2022 12:06:52 GMT

Hi. I haven't heard of Wifi optimisation before, does it override the settings on the webpage ?
Will it keep the bandwidth setting stable as well ?

If so, it sounds like I need it disabling. How do I do that ?

Aidan

Re: Wifi settings keep changing

Chris-TalkTalk — Tue, 18 Oct 2022 12:09:20 GMT

Wifi optimisation automatically changes to the best channel but if you are experiencing problem we can disable it for you. You can then manually set your own channel. Would you like me to disable it?

Chris

Re: Wifi settings keep changing

aidangardham — Tue, 18 Oct 2022 12:10:59 GMT

Yes please Chris.

Is it a new feature ?

Re: Wifi settings keep changing

Chris-TalkTalk — Tue, 18 Oct 2022 12:12:22 GMT

It's not that new, it's been around a while. I'll disable it now and get back to you when it's done

Chris

Re: Wifi settings keep changing

Chris-TalkTalk — Tue, 18 Oct 2022 12:18:01 GMT

OK, it's disabled now. You can now manually change channels

Chris

Re: Wifi settings keep changing

aidangardham — Tue, 18 Oct 2022 12:20:48 GMT

Thanks Chris.

Re: Wifi settings keep changing

Chris-TalkTalk — Tue, 18 Oct 2022 12:22:33 GMT

No problem 🙂

Re: Wifi settings keep changing

aidangardham — Fri, 21 Oct 2022 06:41:32 GMT

After 3 days, I've not had a single issue since switching off the Wifi optimisation.

For the record, it was the bandwidth setting (in Wifi 5GHz / Advanced) which did it & the optimisation did stop that from reverting.

So I can join what must be a large number of people that officially hate Wifi Optimisation & consider it a bug, not a feature.

Thanks again for your quick help Chris.

Re: Wifi settings keep changing

Chris-TalkTalk — Fri, 21 Oct 2022 06:51:23 GMT

Hi aidangardham,

Glad to hear it's been OK. I think for the vast majority of people it works fine and improves wifi connectivity but it some cases it doesn't seem to work as well unfortunately.

Chris