topic Re: Broadband Speed in Broadband

Broadband Speed

Firmware_Needed — Sun, 16 Oct 2022 17:41:01 GMT

Hello,

Tonight my internet speed is increadibly slow, at least half of what it should be and usually is; I went on the TalkTalk website and looked at what broadband speed packages I could get and my usual results are TalkTalk65 with a minimum of 32mbps, however, now it has changed to minimum of 15mbps and between 15-19..

What has happened for this to change, I've always been getting around 32mbps.

Re: Broadband Speed

Skynet_TX — Sun, 16 Oct 2022 17:57:51 GMT

Hi @Firmware_Needed,

If you go to the Service Centre what does it show for your ‘Estimated Speed’ and your ‘Measured Speed’. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to that ‘Measured Speed’.

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: Broadband Speed

Firmware_Needed — Sun, 16 Oct 2022 18:29:19 GMT

It says;

Estimated speed: 29 Mbps - 35 Mbps

Measured speed: 36 Mbps

I'm getting 14.4 from that speedtest.

And when I go to choose my broadband plan it says that I can have between 15-19. I don't get it.

Re: Broadband Speed

Skynet_TX — Sun, 16 Oct 2022 18:39:38 GMT

Estimated speeds for a new contract can change over time, based on Openreach data. But you would not expect to get a significant drop like this in your speed. The measured speed value shown on the website might actually be from yesterday, as it only updates overnight, are you able to log into your router to see what it says the download speed is. As if that is still showing 36 then that would indicate your router is still getting a speed of 36.

I'm not sure if you were running the speed test wired or wireless, but if a wired speedtest result is significantly lower that the speed shown when you log into the router, then try switching the router off for over 30 minutes, as this will get you a new session, and can help get the throughput speed back up to something much closer to the router sync speed.

Re: Broadband Speed

nophead — Sun, 16 Oct 2022 21:37:46 GMT

Since you posted about 8pm you seem to have the same issue I have. Talktalk's speed test slows down around 8pm. My guaranteed speed is 41 Mbps but last night at 20:35 it was only 5.8 Mbps. See https://community.talktalk.co.uk/t5/Broadband/Slow-download-speed-from-some-services-despite-fast-connection/m-p/2923635

Re: Broadband Speed

Debbie-TalkTalk — Mon, 17 Oct 2022 07:31:28 GMT

Hi Firmware_Needed

Your line is in sync at 20mb. I'm just sending you a Private Message to check the predicted speed range for your line.

Thanks

Debbie

Re: Broadband Speed

Firmware_Needed — Mon, 17 Oct 2022 08:00:06 GMT

All done, my predicted line speed should be 32 as it’s always been. I’ve been getting 32mbps for many years.

Re: Broadband Speed

Firmware_Needed — Mon, 17 Oct 2022 22:20:50 GMT

Even with no other devices I’m only getting 18mbps at 11pm; anytime through the day actually. Usually I get 32.

Re: Broadband Speed

Chris-TalkTalk — Tue, 18 Oct 2022 06:25:13 GMT

Hi,

Thanks for answering the security questions. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Broadband Speed

Firmware_Needed — Tue, 18 Oct 2022 10:02:57 GMT

Hi Chris,

no I can’t hear any noise or anything like that on the phone line.

Re: Broadband Speed

Chris-TalkTalk — Tue, 18 Oct 2022 10:14:35 GMT

Ok thanks. How many telephone sockets do you have? Is your router currently connected to you test socket, if you have one - Your guide to main phone sockets - TalkTalk Help & Support

Chris

Re: Broadband Speed

Firmware_Needed — Tue, 18 Oct 2022 11:30:11 GMT

Mine is like NTE 2000 and it’s the only socket.

Re: Broadband Speed

Chris-TalkTalk — Tue, 18 Oct 2022 11:34:56 GMT

Could you try connection your router to the test socket and leave it there for a couple of days to allow the line management system (DLM) to monitor an respond to any improvement. If there is no improvement after 48 hours then we can arrange an engineer visit to investigate

Chris

Re: Broadband Speed

Firmware_Needed — Tue, 18 Oct 2022 13:26:41 GMT

I’ve done that now and still getting 18mbps

Re: Broadband Speed

Karl-TalkTalk — Tue, 18 Oct 2022 13:44:40 GMT

You won't see a change immediately, but if there are no line issues then DLM should see this and change the profile over time.

Karl.

Re: Broadband Speed

Firmware_Needed — Tue, 18 Oct 2022 23:48:16 GMT

Still getting 18mbps. Can you see if there is a fault on my line or anything?

something is definitely wrong somewhere. I get the same on WiFi and on Ethernet

Re: Broadband Speed

Karl-TalkTalk — Wed, 19 Oct 2022 05:31:06 GMT

The profile remains on 20mb. We need to allow 48 hrs for this to change so leave the router at the test socket without rebooting until tomorrow to see if this has increased.

Thanks

Karl.

Re: Broadband Speed

Firmware_Needed — Wed, 19 Oct 2022 07:04:32 GMT

I was under the assumption that a DLM reset could only be performed by an engineer; what enables me to preform the reset myself? As plugging the router into the socket another way shouldn’t do anything unless the splitter was damaged, no?

Re: Broadband Speed

Karl-TalkTalk — Wed, 19 Oct 2022 07:11:19 GMT

DLM or Dynamic Line Management is an automated system. This will respond to line conditions and if there are no errors or issues detected, no excessive reboots etc then it should start to increase the profile in stages usually after 48hrs. If this does not start to happen and the profile does not increase then we contact Openreach to escalate this. Sometimes they reset it remotely if they see no issues, sometimes they may require an engineer to visit before it is reset.

Thanks

Karl.

Re: Broadband Speed

Firmware_Needed — Wed, 19 Oct 2022 09:48:28 GMT

Ok, so what time and what date should I reply and tell you it’s still not working? As this obviously isn’t going to resolve the issue.