topic Re: Broadband plug in Broadband

Broadband plug

Emhis — Wed, 19 Oct 2022 11:09:33 GMT

Hi I was wondering if I could get some help in this matter to see if anyone else has had this issue. My d-link plug that connects my router to the internet is damaged the casing has came off and is exposing the wires inside! The router is 7 years old and I want to know how to get a replacement plug as this is a fire hazard? Thanks

Re: Broadband plug

Debbie-TalkTalk — Wed, 19 Oct 2022 11:12:47 GMT

Hi Emhis

I'm sorry to hear this. I can send you a replacement router and a returns bag for your current router.

Is the telephone number in your Community Profile, correct? (Please do not post the number on this thread)

Thanks

Debbie

Re: Broadband plug

Emhis — Wed, 19 Oct 2022 11:40:13 GMT

Yes debbie I have replied to your email! I will not get charged for the replacement will I?

Re: Broadband plug

AllyM — Wed, 19 Oct 2022 11:42:32 GMT

@Emhis ,

Perhaps you can clarify what you mean by "plug that connects my router to the internet"?

Do you mean a set of Powerline Adapters?

Re: Broadband plug

Debbie-TalkTalk — Wed, 19 Oct 2022 11:45:52 GMT

Hi Emhis

I have ordered a replacement router, there will be no charge for this.

I've also ordered a returns bag so the old router can be returned. Please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Broadband plug

Emhis — Wed, 19 Oct 2022 12:07:29 GMT

Thank you Debbie for your help in this matter. I will do thanks again.

Re: Broadband plug

Debbie-TalkTalk — Wed, 19 Oct 2022 12:08:30 GMT

Hi Emhis

Thank you 🙂

Debbie