topic Re: TalkTalk Powerline adaptor not working in Broadband

TalkTalk Powerline adaptor not working

Me-at-TT — Wed, 19 Oct 2022 13:32:35 GMT

TV box lost network connection. Tested the TalkTalk powerline adaptors:

PA1) power on, all lights flash, Power light goes steady, network lights flashes for about 10sec then steadies. Router shows it as being a connection to which it has allocated an IP address.

PA2) power on, ONLY network light blinks, and blinks....router never sees it.

My guess is that PA2 has gone wrong.

Any alternative suggestions?

Do TalkTalk send out free replacements given that it is their kit? (It has TalkTalk printed on it)

How do I order one?

Thanks, Craig

Re: TalkTalk Powerline adaptor not working

KeithFrench — Wed, 19 Oct 2022 13:48:15 GMT

Which ones are these?

Re: TalkTalk Powerline adaptor not working

Chris-TalkTalk — Wed, 19 Oct 2022 13:48:53 GMT

Hi Craig,

I'm sorry to hear that you are experiencing problems with your power line adapters - Could you take a look at the following troubleshooting guide and let us know how you get on - Wireless Powerline adapter guide - TalkTalk Help & Support

Thanks

Chris

Re: TalkTalk Powerline adaptor not working

Me-at-TT — Wed, 19 Oct 2022 14:47:03 GMT

Afternoon Chris-TalkTalk,

The 2 blocks are both the "Transmit" shape (and have worked for...years?)

Steps 1-4 ok, but at step 5 never stops blinking network light...(with power light never coming on at all nor the middle one)

Re: TalkTalk Powerline adaptor not working

Chris-TalkTalk — Thu, 20 Oct 2022 06:39:59 GMT

OK thanks. Where are the powerline adapters plugged in, in relation to each other?

Chris

Re: TalkTalk Powerline adaptor not working

Me-at-TT — Thu, 20 Oct 2022 07:30:28 GMT

They always used to be one in the study by the router, other in living room (not far, it is only a small flat) which worked fine until Tuesday. In "trials", I have put them into the same double socket.

Re: TalkTalk Powerline adaptor not working

Chris-TalkTalk — Thu, 20 Oct 2022 08:20:06 GMT

Did you buy the powerline adapters from our online store?

Chris

Re: TalkTalk Powerline adaptor not working

Me-at-TT — Thu, 20 Oct 2022 09:17:58 GMT

It was some years ago but I believe that they came with / bought-at-same-time-as the (previous) router.

(Was with Talktalk, tried different provider, came back to Talktalk used the PLAs continuously)

Re: TalkTalk Powerline adaptor not working

Chris-TalkTalk — Thu, 20 Oct 2022 09:38:46 GMT

OK thanks. Could you update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: TalkTalk Powerline adaptor not working

Me-at-TT — Thu, 20 Oct 2022 11:01:27 GMT

Profile completed.

Re: TalkTalk Powerline adaptor not working

Karl-TalkTalk — Thu, 20 Oct 2022 14:31:41 GMT

i'll get a replacement set of adapters out to you.

Karl

Re: TalkTalk Powerline adaptor not working

Me-at-TT — Thu, 20 Oct 2022 18:34:14 GMT

Eee, thank you 🙂

Re: TalkTalk Powerline adaptor not working

Debbie-TalkTalk — Fri, 21 Oct 2022 05:17:08 GMT

Hi Me-at-TT

Please let us know how you get on.

Thanks

Debbie 🙂

Re: TalkTalk Powerline adaptor not working

Me-at-TT — Tue, 25 Oct 2022 09:20:06 GMT

Yippee, box of bits turned up yesterday and used them to watch TV last night.

Thank you 🙂

Re: TalkTalk Powerline adaptor not working

Debbie-TalkTalk — Tue, 25 Oct 2022 09:26:47 GMT

Hi Me-at-TT

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie