topic Re: My routers light is permanently orange and i have no Internet please help! in Broadband

My routers light is permanently orange and i have no Internet please help!

Bowersnai — Wed, 19 Oct 2022 18:41:50 GMT

My routers light is permanently orange and j have no Internet please help

Re: My routers light is permanently orange and i have no Internet please help!

Skynet_TX — Wed, 19 Oct 2022 20:00:46 GMT

If it is solid amber (rather than flashing) then that indicates the router is physically connected to the line ok, but it is unable to log into the TalkTalk network.

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: My routers light is permanently orange and i have no Internet please help!

Debbie-TalkTalk — Thu, 20 Oct 2022 05:48:04 GMT

Hi Bowersnai

I'm really sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: My routers light is permanently orange and i have no Internet please help!

Debbie-TalkTalk — Fri, 21 Oct 2022 07:15:37 GMT

Hi Bowersnai

Do you still need help with this?

Thanks