topic Re: Router DG8401W restarting due to Kernel panic in Broadband

Router DG8401W restarting due to Kernel panic

Steveee — Mon, 17 Oct 2022 18:15:31 GMT

Regularly the DG8401W router restarts. The router log shows the following issue that correspond

Device reset. Cause System reset due to kernel panic, Terminal OTHER

when I reported this support claimed the reason as that I had more than 5 devices connected! This is ridiculous, the router has 4 LAN ports (all used) so I’m only allowed 1 WiFi device. It restarted when I was on holiday so very little connected to the router.

The current firmware is 1.05t. I’ve seen another post that appears to have been fixed with a firmware update.

Re: Router DG8401W restarting due to Kernel panic

ferguson — Mon, 17 Oct 2022 18:56:38 GMT

Yes this can be fixed, wait for the support team to respond and they should be able to sort this out for you.

Re: Router DG8401W restarting due to Kernel panic

Debbie-TalkTalk — Tue, 18 Oct 2022 05:54:55 GMT

Hi Steveee

Apologies for this.

I've made a change to your router firmware, please can you monitor the connection and let us know how it compares.

Thanks

Debbie

Re: Router DG8401W restarting due to Kernel panic

Steveee — Tue, 18 Oct 2022 07:05:00 GMT

Thanks for that. I can see your firmware upgrade has been applied successfully. I’ll reply in a few days to report back on stability.

Re: Router DG8401W restarting due to Kernel panic

Debbie-TalkTalk — Tue, 18 Oct 2022 07:06:31 GMT

Hi Steveee

Thank you 🙂

Re: Router DG8401W restarting due to Kernel panic

Debbie-TalkTalk — Thu, 20 Oct 2022 07:13:16 GMT

Hi Steveee

How are you getting on, how's the connection been?

Thanks

Debbie

Re: Router DG8401W restarting due to Kernel panic

Steveee — Thu, 20 Oct 2022 07:18:45 GMT

Seems to be stable, I’ll give it another 24 hours and then close this as answered.

@Debbie-TalkTalk As an aside, why isn’t the firmware automatically updated?

Re: Router DG8401W restarting due to Kernel panic

Debbie-TalkTalk — Thu, 20 Oct 2022 07:25:48 GMT

Hi Steveee

Thanks for your reply.

This issue with Kernel panic is not affecting all customers, only a small number are reporting this issue.

If you do experience any further issues, then please post back on this thread to let us know.

Thanks again.

Debbie