topic Re: Broadband fault not fixed in Broadband

Broadband fault not fixed

MichaelS12345 — Mon, 26 Sep 2022 06:09:46 GMT

I reported a fault with my internet on 16th September and it still hasn't been fixed. I think you have asked Openreach to visit but I haven't heard anything yet and I still don't have any internet

Re: Broadband fault not fixed

Debbie-TalkTalk — Mon, 26 Sep 2022 06:39:46 GMT

Hi MichaelS12345

I can see that this fault is still with Openreach. I will contact Openreach for additional updates and I will post back on this thread as soon as I have further information.

Thanks

Re: Broadband fault not fixed

Debbie-TalkTalk — Mon, 26 Sep 2022 06:46:59 GMT

Hi MichaelS12345

Openreach have advised that this fault is part of a major service outage and the engineers are working to resolve this fault.

Next updates should be available on 28/09. I will continue to monitor this.

Thanks

Re: Broadband fault not fixed

Debbie-TalkTalk — Wed, 28 Sep 2022 08:00:52 GMT

Hi MichaelS12345

Openreach have updated the fault ticket to advise that they are still working to resolve this fault.

I will continue to monitor this for additional updates.

Thanks

Debbie

Re: Broadband fault not fixed

Debbie-TalkTalk — Thu, 29 Sep 2022 10:05:07 GMT

Hi MichaelS12345

Openreach have left notes to advise that the estimated completion date is showing for 12/10/22. This is part of major cable work.

Re: Broadband fault not fixed

Debbie-TalkTalk — Tue, 11 Oct 2022 06:38:29 GMT

Hi MichaelS12345

This fault is still in hand with Openreach. I will check on this again tomorrow afternoon for additional updates.

Thanks

Debbie

Re: Broadband fault not fixed

Debbie-TalkTalk — Wed, 12 Oct 2022 11:56:42 GMT

Hi MichaelS12345

Openreach have left notes today to advise that the duct work has been completed and cabling and jointing work is next to be completed.

I will continue to monitor for updates.

Thanks

Re: Broadband fault not fixed

Debbie-TalkTalk — Thu, 13 Oct 2022 12:04:03 GMT

Hi MichaelS12345

It appears that a request has been put through for road closure, 2 way, 3 nights, start time 21:00 ? 06:00, for work to be completed.

The start date is showing 17/10/22 for 3 nights in total but this may change. I will continue to monitor for updates.

Thanks

Re: Broadband fault not fixed

Debbie-TalkTalk — Mon, 17 Oct 2022 07:35:44 GMT

Hi MichaelS12345

Openreach have confirmed the below:

Job booked: Road closure-3 nights-21:00-06:00-17-10-22 for remaining work to be completed to resolve fault.

Re: Broadband fault not fixed

Debbie-TalkTalk — Thu, 20 Oct 2022 08:02:43 GMT

Hi MichaelS12345

Openreach have now closed this fault as resolved. Is everything working ok now?

Thanks

Debbie