topic Re: VPN in Broadband

VPN

EmmaLFowler — Wed, 27 Apr 2022 09:54:59 GMT

Please help, like many others all of a sudden I am unable to connect to my company VPN. It was working fine Thursday, Friday wouldn't connect. I've looked through posts on here and I can see that I may need an update to the firmware on my router.

I am chatting online to your technical support who keep telling me I need to go to my IT support. I've done this and we know the problem is with the router but I am going round in circles on the chat.

Re: VPN

Karl-TalkTalk — Wed, 27 Apr 2022 10:06:42 GMT

Hi Emma

Try the VPN connection now. I've made a change.

Regards,

Karl.

Re: VPN

EmmaLFowler — Wed, 27 Apr 2022 10:09:32 GMT

thanks Karl, will try when I get home. I've had to come into the office as unable to work from home

Re: VPN

Karl-TalkTalk — Wed, 27 Apr 2022 10:31:45 GMT

OK, the change I've made should allow VPN to connect from home 🙂

Karl.

Re: VPN

EmmaLFowler — Wed, 27 Apr 2022 20:59:20 GMT

Thanks Karl, whatever you did has sorted it.

Re: VPN

Debbie-TalkTalk — Thu, 28 Apr 2022 05:17:34 GMT

Hi EmmaLFowler

I'm glad to hear that this is now working ok.

Please let us know if you do experience any further issues.

Thanks

Debbie

Re: VPN

EmmaLFowler — Thu, 20 Oct 2022 10:14:48 GMT

Good morning, I'm having this same issue again. Can you help please

Re: VPN

Karl-TalkTalk — Thu, 20 Oct 2022 12:31:53 GMT

I'll pick up your other thread.

Karl.

Re: VPN

EmmaLFowler — Thu, 20 Oct 2022 12:50:57 GMT

I've lost Internet altogether now?

Re: VPN

Anonymous — Mon, 24 Oct 2022 07:14:24 GMT

Hello,

I'm sorry to hear this. I can see that we've posted on your other topic.

Thanks