topic Re: No Internet and No Updates (and Ignored by TT Agents) in Broadband

No Internet and No Updates (and Ignored by TT Agents)

Wanderingfree — Thu, 20 Oct 2022 12:59:18 GMT

Our internet connection started intermittently dropping out last Friday - six days ago. Restarting the router worked for a while until yesterday morning, when the connection was lost entirely. A fault was logged, but since then there have been no updates, and the Chat "facility" doesn't respond as it's too busy. (Life is too short to stare at a screen for over an hour while "the agent is typing".

Please can someone help as this loss of service is causing real problems?

Edit: I now notice posts made after mine have received responses from TT agents, but I seem to be being ignored. TalkTalk?

Re: No Internet and No Updates (and Ignored by TT Agents)

Skynet_TX — Thu, 20 Oct 2022 19:03:20 GMT

Hi @Wanderingfree,

Hopefully one of the support team here will be able to respond when they return tomorrow.

Is your connection completely down at the moment ?, what light(s) are showing on the router ?

Re: No Internet and No Updates (and Ignored by TT Agents)

Wanderingfree — Thu, 20 Oct 2022 19:30:38 GMT

Thank you for responding. I'm not sure why the support team ignored me when I could see they'd responded to others who'd posted after me. It's not a good feeling to be completely ignored.😔

We've been without the internet since yesterday morning and had call number assigned since then, but heard nothing bar crickets, which was why I posted here - desperation!

OH finally grabbed the bull by the horns earlier this evening and contacted TT by phone. Very long story short, we have an engineer coming tomorrow between 7-9am. We think the problem is with the modem because the service was falling out and being restored by rebooting it for about a week before it finally gave up yesterday.

Re: No Internet and No Updates (and Ignored by TT Agents)

Skynet_TX — Thu, 20 Oct 2022 19:35:35 GMT

Glad to hear you have got an engineer arranged, hopefully they will be able to get things sorted for you. But if you need any more help then do post back here, the support team here only work normal UK office hours, but they should be able to help if you have any further problems.

Re: No Internet and No Updates (and Ignored by TT Agents)

Anonymous — Fri, 21 Oct 2022 05:53:45 GMT

Morning,

I'm really sorry for the delay in getting back to you. I'm not sure why your topic didn't escalate into our work flow queue. Thanks for the update and please let us know how you get on.

Thanks

Re: No Internet and No Updates (and Ignored by TT Agents)

Wanderingfree — Fri, 21 Oct 2022 08:04:44 GMT

The engineer arrived at 8am; we're now back online with a new router.

Two days of no internet service at all preceded by four days of frustrating drop-outs makes me realise how much the internet has become an integral part of everyday life for (most) households. Goodness only knows how parents of "gaming" teenagers cope when they lose the 'net.😳😅

Thank you for your responses; much appreciated.

Re: No Internet and No Updates (and Ignored by TT Agents)

Debbie-TalkTalk — Fri, 21 Oct 2022 08:11:49 GMT

Hi Wanderingfree

I'm so glad to hear that this fault has been resolved 🙂

I completely agree, it's such an important service for households now. I have a daughter (11) who is autistic, and she doesn't understand why she can't watch her videos if the internet goes down, it can be a very stressful time.

If you do experience any further issues, then please let us know.

Thanks again

Debbie 🙂