topic Re: Still having problems..... in Broadband

Still having problems.....

Gliwmaeden2 — Thu, 20 Oct 2022 20:29:21 GMT

Several minutes disconnected this evening after 8pm. Light on the Huawei was normal white.

Had noticed slow and sticking responses when trying to open web pages (particularly the community search engine) these past couple of days (so both before and after the rain).

This was one of those "connected without internet" diagnoses on my smartphone. Computer still not moved downstairs yet to plug in and update.....

So nothing has really been resolved with all these on - off - on - off incidents throughout the summer, since early May.

I suppose we are stuck with the same old difficulty diagnosing the root cause, and it's too intermittent to be able to get anything done by an engineer, unless it gets to be a serious nuisance again.

Could it be the router?

The connection was almost perfect for c 10 months to May.

Current speeds holding up generally well, so the speed test and Service Centre line tests think everything is marvellous.

I'll leave everything on during Friday, in case you have time to investigate.

Thanks.

Re: Still having problems.....

Anonymous — Fri, 21 Oct 2022 06:10:25 GMT

Morning,

I'm sorry to hear this. Would you like us to send a different router first before we arrange an engineer?

Thanks

Re: Still having problems.....

Gliwmaeden2 — Fri, 21 Oct 2022 07:32:32 GMT

Hold off doing anything, @Anonymous, while it is half term for schools this coming week, as I may not be in for a delivery.

Did you run a diagnosis this morning?

Re: Still having problems.....

Anonymous — Fri, 21 Oct 2022 07:44:22 GMT

Morning,

Sorry I missed that in your last post, would it be ok for me to do it now? Just checking as I don't want to interrupt the connection if you're in the middle of doing something?

Thanks

Re: Still having problems.....

Gliwmaeden2 — Fri, 21 Oct 2022 08:05:35 GMT

Fine to run a test right now - helpful to see what that SNR is like and the number of disconnections since it was supposed to have stabilised after the previous saga!

Re: Still having problems.....

Anonymous — Fri, 21 Oct 2022 08:15:44 GMT

Hi,

No problem 🙂 Connection looks stable for 15 days and the SNR looks quite consistent and is not dropping below 4.6 SNR. I can see some errored seconds on the line but on the whole, the stats look consistent. In regard to the line test, this is still showing, HIGH RESISTANCE IMBALANCE DETECTED. The location of the fault is still advising an engineer visit to the property.

I hope this helps 🙂

Thanks

Re: Still having problems.....

Gliwmaeden2 — Fri, 21 Oct 2022 08:34:47 GMT

So this is something an engineer should be able to get to the bottom of, rather than chasing intermittent disconnections?

Do they have detection equipment to pinpoint the exact cause (there's no wiring beyond the router/telephone that could affect anything right now.

Would it be a Talktalk or Openreach engineer in this scenario?

Re: Still having problems.....

Anonymous — Fri, 21 Oct 2022 08:42:17 GMT

Hi,

The engineer should connect their testing equipment and should also see this on their tests. This would be a Openreach engineer visit. If the connection is dropping, then we'd need to log this as an intermittent connection fault.

Thanks

Re: Still having problems.....

Gliwmaeden2 — Fri, 21 Oct 2022 08:59:34 GMT

Let's check back in a few weeks, @Anonymous.

The router will be off while I am away.

I'll see if I notice other significant disconnections and sluggishness then and fix up something if you get the same test results at that stage.

On hold for now!

Re: Still having problems.....

Anonymous — Fri, 21 Oct 2022 09:37:39 GMT

Hi,

Ok, no problem.

Thanks