topic Faulty router in Broadband

Faulty router

SMSJHF — Fri, 21 Oct 2022 11:09:00 GMT

The router I work with has developed a fault so that two of the ethernet ports have failed. I already use the other two with no problems but now need to add more equipment which I can't do as there aren't any working ports available. I've spent over three hours this morning trying to make contact through the online chat but I keep losing contact. What do I do to get a replacement router?

Re: Faulty router

Debbie-TalkTalk — Fri, 21 Oct 2022 11:32:04 GMT

Hi SMSJHF

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Faulty router

SMSJHF — Fri, 21 Oct 2022 16:54:48 GMT

Thank you Debbie. Just done. Please note the The TalkTalk account is for our local church not my personal one.

Richard.

Re: Faulty router

SMSJHF — Fri, 21 Oct 2022 17:00:15 GMT

Forgot to mention, can you send the router to the address the accounts go to as the church premises are not on the radar for postcode deliveries.

Richard..

Re: Faulty router

Debbie-TalkTalk — Mon, 24 Oct 2022 05:38:18 GMT

Hi Richard

Please can you send me a Private Message to confirm the delivery address for the router.

Thanks

Debbie

Re: Faulty router

SMSJHF — Tue, 08 Nov 2022 15:12:06 GMT

No sign of the replacement yet. Please can you get it sent soon as I need it urgently now.

Re: Faulty router

Chris-TalkTalk — Tue, 08 Nov 2022 15:26:09 GMT

Hi SMSJHF,

Apologies, did you send a PM with the delivery address? If you have I can't see it

Chris