topic Damaged power cable for Wi-Fi hub in Broadband

Damaged power cable for Wi-Fi hub

Kayleigh294 — Fri, 21 Oct 2022 15:42:36 GMT

Hi,

We have a loose connected in our power cable and our hub loses power very easily. Looking to replace this but can’t find where to order from. Can anyone help?

Re: Damaged power cable for Wi-Fi hub

Skynet_TX — Fri, 21 Oct 2022 21:32:17 GMT

Hi @Kayleigh294,

The support team here would be able to send you a new router (together with all of the cables) if your current equipment has developed a fault. However they probably won't be around now until Monday.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

They will hopefully be able to reply early next week.

Re: Damaged power cable for Wi-Fi hub

Anonymous — Mon, 24 Oct 2022 05:27:02 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks