topic Re: New Contract in Broadband

New Contract

shipboard — Mon, 24 Oct 2022 05:09:16 GMT

On the 19th October 2022 I renewed my contract with talktalk for a further 24 months. I noticed in my terms of contract this statement.

Your TalkTalk Fibre 35

plan includes Landline. Our TalkTalk Wi-Fi Router is included.

Does this mean I am entitled to a new router? I have tried phoning TalkTalk but I am unable to receive a definitive answer from them.

Can you help?

Thank you.

shipboard.

Divsec — Mon, 24 Oct 2022 05:53:17 GMT

Hi @shipboard no it doesn't but if and when your router becomes defective it will be replaced.

Arne-TalkTalk — Wed, 26 Oct 2022 10:31:16 GMT

What router do you have currently?

shipboard — Thu, 27 Oct 2022 00:55:23 GMT

Hi Arne thanks for the reply. I am currently using a HUAWEI. I had to revert back to this as my previous Sagemcom router kept dropping my connection.

shipboard.

Arne-TalkTalk — Thu, 27 Oct 2022 10:32:29 GMT

Ok, I have checked the order and the only equipment is the TV box, the Huawei should be fine.