topic Re: Tv box and wifi router not working in Broadband

Tv box and wifi router not working

ZoeK91 — Thu, 20 Oct 2022 10:02:38 GMT

We experienced an awful thunderstorm this morning and since then my talk talk tv box does not power up and there is no power to my wifi hub whatsoever. I have tried different sockets and they still do not work. HELP please!

Re: Tv box and wifi router not working

Karl-TalkTalk — Thu, 20 Oct 2022 12:42:06 GMT

I'll get a hub and TV box out to you.

If the Openreach Modem has been damaged also, then an openreach engineer would be required to replace that or repair any damage to the external line.

Karl.

Re: Tv box and wifi router not working

ZoeK91 — Thu, 20 Oct 2022 18:05:28 GMT

Thank you for your reply. Yes I believe there is a fault which is also causing issues and in the process of being fixed

How long will it take to receive new hub & tv box?

kind regards

Re: Tv box and wifi router not working

Debbie-TalkTalk — Fri, 21 Oct 2022 05:15:24 GMT

Hi ZoeK91

Are there any lights showing on the Openreach modem?

You should receive the replacement router and TV box within the next 48hrs.

Thanks

Debbie

Re: Tv box and wifi router not working

ZoeK91 — Fri, 21 Oct 2022 09:47:19 GMT

Yes the openreach modem is showing lights.

Re: Tv box and wifi router not working

Debbie-TalkTalk — Fri, 21 Oct 2022 09:54:42 GMT

Hi Zoe

Ok, thank you. Hopefully this won't have been affected by the thunderstorm.

Please let us know once you have tested with the new router and TV box.

Re: Tv box and wifi router not working

ZoeK91 — Fri, 21 Oct 2022 17:37:21 GMT

Hi,

I’ve received the new router today and set it up but no internet connection.

is there any update on the fault in the line that provides my connection as there doesn’t seem to appear to be any further updates?

kind regards

Re: Tv box and wifi router not working

Debbie-TalkTalk — Mon, 24 Oct 2022 05:05:32 GMT

Hi Zoe

I'm sorry for the delay.

Your line is showing in sync and connected. Is everything working ok now?

Thanks

Debbie

Re: Tv box and wifi router not working

ZoeK91 — Mon, 24 Oct 2022 05:21:42 GMT

Hi,

Yes all working fine now, I forgot to update after it was fixed.
Unable to set up the tv box though as the ethernet cable isn’t long enough and the 10m one I was using prior to the storm doesn’t seem to work now.

Re: Tv box and wifi router not working

Debbie-TalkTalk — Mon, 24 Oct 2022 05:27:31 GMT

Hi Zoe

I'm so glad to hear this.

Was the previous cable your own equipment?

Re: Tv box and wifi router not working

ZoeK91 — Mon, 24 Oct 2022 05:42:52 GMT

Hi,

No it was provided by the engineer when I upgraded the broadband a while ago as the hub isn’t in the same room as the tv box.

Re: Tv box and wifi router not working

Karl-TalkTalk — Mon, 24 Oct 2022 08:08:06 GMT

If the hub is in a different room, the options are to use powerline adapters or purchase a long ethernet lead, the previous lead may have been damaged by the electrical surge.

Ethernet leads can be purchased online via retail sites etc, they are inexpensive, you could probably pick one up for five to ten pounds.

Karl.