Not able to access LiveChat on TalkTalk Help & Support

KP1987 — Mon, 24 Oct 2022 09:56:48 GMT

Hi there,

I would like to chat to someone about cancelling renewal of my contract as it is due to expire next month.

I was hoping to contact someone over live chat but I don't see anywhere to start the live chat.

I visited the Broadband Help page here:

I don't see the option to start the live chat with an agent on the page.

I have ad-blocker/popup-blocker disabled on both Firefox and Chrome web browser.

Can someone help please?

Re: Not able to access LiveChat on TalkTalk Help & Support

Arne-TalkTalk — Mon, 24 Oct 2022 10:14:44 GMT

Hi,@KP1987

If you refresh the page the live chat blue button will appear, it will only appear when there is an agent available.

Thank you.