topic Re: new fiber information in Broadband

new fiber information

topper — Mon, 24 Oct 2022 14:49:41 GMT

for the support team

advice received from talktalk re installing new fibre shortly...

Can I ask...will the new fibre be integrated wiring to accomodate the internet and the home phone connection? Ie. will the existing house phone connection located in our hall become obsolete?

If so, then to avoid unsightly wiring within the house I may need to consider relocating the house phone to adjoin the new fibre location?

Re: new fiber information

ferguson — Mon, 24 Oct 2022 15:24:53 GMT

Full Fibre will arrive in your home via a small box connected to a suitable point on an outside wall. That will carry both the Broadband and Digital Voice service if this is being offered as part of your package. Your main phone base unit will connect to the router, or separate adaptor. The existing copper phone point will become redundant. But when depends as I said on which package you will now be getting.

Re: new fiber information

topper — Mon, 24 Oct 2022 19:20:32 GMT

thanks...any way i can find out what package they are offering. I have not seen any information as yet on that

Re: new fiber information

ferguson — Mon, 24 Oct 2022 19:25:30 GMT

Did you get a free upgrade offer? Was there an email with any details in it?

Re: new fiber information

topper — Mon, 24 Oct 2022 20:33:24 GMT

Thanks again.

First thing.... on friday last was a text advising that an engineer was scheduled to arrive at my house on a given date/time to install full fibre ...first of any mention of the subject...

then on saturday I received an email saying basically the same thing

then today I received a letter saying they are upgrading me to full fibre as part of a digital broadband upgrade....and I was a priority... No mention of my home landline although perhaps "full broadband" means this?

They do say its at nil cost to me and nil effect on my contract....so that was helpful to know.

I would really like to know if the work covers both the broadband and the phone landline....as if including the landline I may wish to reconsider the positioning of my landline phone to minimise any more wires running around the house...perhaps buy a two phone system?

Trying not to be over negative but fir a Company working in the "Communications Industry" their clariry of communications are not impressive.

Re: new fiber information

Anonymous — Tue, 25 Oct 2022 05:34:00 GMT

Morning,

I'd recommend contacting our Future Fibre Team directly as they will be able to check and confirm this for you. The Live Chat team are available from 8am this morning.

Guide to Full Fibre and FTTP | TalkTalk

Thanks