topic Re: ORDI REQUEST? in Broadband

ORDI REQUEST?

casa22 — Tue, 25 Oct 2022 00:31:12 GMT

Hi,

Whenever I go on a broadband providers website and enter my address, it says broadband/fiber is not available (even though I'm using fiber). So I contacted BT and they said the below. Although, I've read it should be an ORDI form TalkTalk needs to submit - to ensuring my address is gold not silver? Either way please can you ensure it's fixed asap? thanks.

BT: " I can see that your address is already registered with Royal Mail. This means that your Service Provider just needs to place an order for a telephone service only. If they have any problems placing your order ask them to contact us direct and we’ll be able to assist them.

If you don’t require a telephone line and only require Broadband then your chosen Service Provider will need to place an order for Broadband only using your Silver address.

If they have any issues with placing an order please ask them to contact us directly. "

Re: ORDI REQUEST?

Divsec — Tue, 25 Oct 2022 07:23:26 GMT

Hi @casa22 your post has been escalated and you should hear soon. The team here are excellent and will get you sorted.

Re: ORDI REQUEST?

Arne-TalkTalk — Tue, 25 Oct 2022 12:34:32 GMT

Hi @casa22

I will request an ORDI it usually takes around 10 days to complete.

Regards.

Re: ORDI REQUEST?

casa22 — Tue, 25 Oct 2022 15:12:35 GMT

Thanks Arne, I'll check after 10 days then

Re: ORDI REQUEST?

Arne-TalkTalk — Wed, 26 Oct 2022 10:19:19 GMT

No problem.

Re: ORDI REQUEST?

Arne-TalkTalk — Tue, 01 Nov 2022 12:21:12 GMT

Hi the address will update this week.

Re: ORDI REQUEST?

casa22 — Tue, 01 Nov 2022 20:46:27 GMT

thanks Arne, I'll keep checking and let you know