topic Issue with signal in Broadband

Issue with signal

AZembusna — Tue, 25 Oct 2022 19:37:21 GMT

Hi, my name is Anna Zembaczynska-Trzcinska

From about few days I have very bad signal of my internet and I need tech support to fix my broadband I pay lot of money for your internet and I will be really appreciate if you can do something with that. I try all the time reset the router but it doesn't help. Please help me with my issue. Thank You

Re: Issue with signal

Skynet_TX — Tue, 25 Oct 2022 19:40:45 GMT

Hi @AZembusna,

Can you explain exactly what problem you are having, i.e. are some (or all) devices losing their internet connection, or is your internet connection slow etc. ?

What light(s) are showing on the router ?

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Issue with signal

Debbie-TalkTalk — Wed, 26 Oct 2022 06:52:58 GMT

Hi AZembusna

Please can you update your Community Profile to include your name and TalkTalk landline number, we can then take a look at this for you. (Please do not post any personal information on this thread)

Thanks

Debbie