topic Re: Land line in Broadband

Land line

ernie66 — Mon, 17 Oct 2022 13:09:38 GMT

City Link have just dug up my Land Line whilst laying New fibre Cable. Open Reach need to repair Line asap

Re: Land line

KeithFrench — Mon, 17 Oct 2022 14:21:49 GMT

I assume that you mean City Fibre? I will ask TT to pick this up ASAP for you.

Re: Land line

ernie66 — Mon, 17 Oct 2022 15:15:34 GMT

Hi Keith,

yes City Fibre, thanks for your help

Re: Land line

KeithFrench — Mon, 17 Oct 2022 15:26:25 GMT

Yes, I assumed that it was them. I have passed this over to the TalkTalk support people on here (it is just that I happened to beat them to seeing your thread). Hopefully, they'll pick it up & deal tomorrow.

Re: Land line

Anonymous — Tue, 18 Oct 2022 06:33:49 GMT

Morning,

I'm sorry to hear this. I've passed this over to Openreach now to complete an external line investigation. We'll check this again in 24hrs to see if there are any additional updates.

Thanks

Re: Land line

ernie66 — Tue, 18 Oct 2022 07:42:10 GMT

Morning @Anonymous ,

Ok thanks, will report back when the line has been repaired.

Re: Land line

Anonymous — Tue, 18 Oct 2022 07:44:06 GMT

Hi,

No problem. Hopefully it won't take too long to resolve. We'll post back with the latest update in the morning.

Thanks

Re: Land line

Anonymous — Wed, 19 Oct 2022 08:14:34 GMT

Morning,

We've checked and the fault is still with Openreach, no additional updates as yet. We'll check this again tomorrow.

Thanks

Re: Land line

ernie66 — Wed, 19 Oct 2022 08:50:57 GMT

Morning @Anonymous

Ok thanks, thought you should know that Cityfibre need to clear the site and move on, so they have made a temporary repair by twisting the severed cables back together. They have also relayed the pavement so when Openreach eventually turn up they will have to dig the pavement back up to access the temporary repair, what a laugh !!!

Because of the repair, internet speed has been reduced from the usual 55megs to 35megs over wifi.

Re: Land line

Anonymous — Wed, 19 Oct 2022 08:59:42 GMT

Hi,

Thanks for the update. The line test did detect the fault so hopefully Openreach will resolve this fully.

Thanks

Re: Land line

ernie66 — Wed, 19 Oct 2022 09:40:36 GMT

Hi @Anonymous

👍

Re: Land line

Debbie-TalkTalk — Fri, 21 Oct 2022 06:12:51 GMT

Hi ernie66

This fault is still under investigation with Openreach, no additional updates have been provided at the moment.

I will continue to monitor for further updates.

Thanks

Debbie

Re: Land line

Debbie-TalkTalk — Mon, 24 Oct 2022 07:34:58 GMT

Hi ernie66

Openreach have advised that an engineer is due to go out on 25/10 to investigate further.

Thanks

Re: Land line

ernie66 — Mon, 24 Oct 2022 08:24:44 GMT

Morning @Debbie-TalkTalk

👍

Re: Land line

Debbie-TalkTalk — Mon, 24 Oct 2022 08:33:40 GMT

Morning ernie66

I will check in again with you tomorrow once Openreach have updated their notes.

Thanks again.

Debbie

Re: Land line

ernie66 — Mon, 24 Oct 2022 11:03:45 GMT

Hi @Debbie-TalkTalk

👍

Re: Land line

Debbie-TalkTalk — Tue, 25 Oct 2022 12:14:10 GMT

Hi ernie66

There are no additional updates from Openreach as yet. I will continue to monitor this.

Thanks

Debbie

Re: Land line

ernie66 — Tue, 25 Oct 2022 13:17:00 GMT

Hi @Debbie-TalkTalk

Openreach haven't turned up yet

Re: Land line

Karl-TalkTalk — Tue, 25 Oct 2022 13:25:45 GMT

There is no timeslot for this type of engineer and they can show up at any time of day. This is actually linked to another fault in the area, so Openreach have asked us to check back with them tomorrow.

Karl.

Re: Land line

ernie66 — Tue, 25 Oct 2022 14:00:56 GMT

Hi @Karl-TalkTalk

👍