topic Re: Talktalk wifi box and engineer appointment in Broadband

Talktalk wifi box and engineer appointment

FrankieH — Fri, 21 Oct 2022 13:17:15 GMT

Hi since I have moved into my new property my internet just keeps buffering every day! I had an engineer come out yesterday who done some works and said it should be working okay as he changed the wires etc but if it doesn’t he suggests getting a new box

It was okay since he left now this morning the same thing is happening just keeps flashing amber then white so I’m guessing I need to try get a new box now like he suggested how do I go around doing this and is there a charge

Re: Talktalk wifi box and engineer appointment

Chris-TalkTalk — Fri, 21 Oct 2022 13:26:02 GMT

Hi FrankieH,

The line test is passing, are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Talktalk wifi box and engineer appointment

FrankieH — Fri, 21 Oct 2022 15:28:08 GMT

Hi!

i don’t currently have a home phone connected to test the line I have never had one

Re: Talktalk wifi box and engineer appointment

Anonymous — Mon, 24 Oct 2022 05:23:20 GMT

Morning,

I'm sorry for the delay. Can I just confirm, have you now been able to connect since your last post?

Thanks

Re: Talktalk wifi box and engineer appointment

FrankieH — Mon, 24 Oct 2022 11:05:06 GMT

Hi no I have not yet been able to

Re: Talktalk wifi box and engineer appointment

Debbie-TalkTalk — Mon, 24 Oct 2022 11:23:30 GMT

Hi FrankieH

I'm sorry to hear this and I will take another look.

I can see that an Openreach engineer visit has been arranged for 25/10 AM (8am - 1pm)

Thanks

Re: Talktalk wifi box and engineer appointment

Debbie-TalkTalk — Wed, 26 Oct 2022 07:12:08 GMT

Hi FrankieH

How are you getting on following the engineer visit?

Thanks

Debbie

Re: Talktalk wifi box and engineer appointment

FrankieH — Wed, 26 Oct 2022 11:46:29 GMT

not good we didn’t have internet for most of the evening last night it just still keeps going on and off the engineer said to message again about the box and try that and if that doesn’t work I will need another appointment

Re: Talktalk wifi box and engineer appointment

Karl-TalkTalk — Wed, 26 Oct 2022 11:53:37 GMT

I'll get a router out to you, and if the drops continue then we can escalate back to Openreach.

Thanks

Karl.

Re: Talktalk wifi box and engineer appointment

FrankieH — Wed, 26 Oct 2022 12:22:47 GMT

Okay thank you

Re: Talktalk wifi box and engineer appointment

Karl-TalkTalk — Wed, 26 Oct 2022 12:25:57 GMT

No Problem 🙂

Karl