topic Re: Images in Facebook not working. Changing DNS didnt work, webchat cant help in Broadband

Images in Facebook not working. Changing DNS didnt work, webchat cant help

P_M_Slater — Wed, 26 Oct 2022 13:22:16 GMT

Have images blocked on TalkTalk, any browser, Talktalk connection only (fine using hotspot)

Waisted over 90min online, they tried to blame connected devices on the router

Toggled Kid save, disabled the firewall, used 8.8.8.8 for the DNS, nothing.

Its being blocked ?? NEED Help, please!

Re: Images in Facebook not working. Changing DNS didnt work, webchat cant help

Skynet_TX — Wed, 26 Oct 2022 20:29:29 GMT

Hi @P_M_Slater,

Have your tried leaving your router switched off for over 30 minutes, this will get a new session in the street cabinet when you switch it back on, and can sometimes resolve strange issues like this.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Images in Facebook not working. Changing DNS didnt work, webchat cant help

Karl-TalkTalk — Thu, 27 Oct 2022 12:00:24 GMT

Try the 30 minute powerdown of the router to clear the session and see if this helps.

Karl.