topic Cancellation Charges in Broadband

Cancellation Charges

jahmad — Fri, 28 Oct 2022 10:49:10 GMT

Hi,

If I were to cancel my talktalk contract (due to poor service); I know I would incur cancellation charges, but would I also pay the remaining months charges for the package as well.

Your team do not have the answers when I call or the line is breaking up and I cannot hear anyone properly or the line is just silent (calling from Talktalk landline).

Thank you.

Re: Cancellation Charges

ferguson — Fri, 28 Oct 2022 11:11:43 GMT

No, any early termination charges are instead of rather than in addition to normal monthly package costs and are calculated as shown in the following link:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Re: Cancellation Charges

ferguson — Fri, 28 Oct 2022 11:13:19 GMT

I might add that the support team here will be happy to look into your service issues if you start a topic in the appropriate section of the forums.

Re: Cancellation Charges

Arne-TalkTalk — Thu, 03 Nov 2022 14:41:56 GMT

Hi @jahmad

Sorry that you are unhappy, and have decided to leave.

I can see the cancel request on your account, as of today the cancellation charge is £71.09.

Is there anything that we can do on the community to fix the issue you are having?

We are here to help.