topic Re: Broadband Connection in Broadband

Broadband Connection

Garry53 — Mon, 17 Oct 2022 19:10:08 GMT

Trying to post a question about connection dropping out all the time . Accussed of post flooding . Realy helpful .

Re: Broadband Connection

Gondola — Mon, 17 Oct 2022 19:18:42 GMT

Post flooding is a forum spam protection description. It means you were seen to be making multiple identical or very similar posts, maybe rapidly editing and reposting.

Tip: don't make long posts; don't make too many rapid edits and definitely don't even think about spamming the forum with the same posts.

Re: Broadband Connection

Garry53 — Mon, 17 Oct 2022 19:30:17 GMT

I made the 1 post with no edits & it came up with high lighted comment . Quote" definitely don't even think about spamming the forum with the same posts" Funny ithought I was just a customer with a problem , maybe I will become a Ex customer if this is the standard of help available .

Re: Broadband Connection

Gondola — Mon, 17 Oct 2022 19:47:00 GMT

You've made only the one recent post commenting about "post flooding" to which you received my reply in direct answer to your post.

Maybe your finger bounced on the Post button which then triggered the spam protection?

If you want to be an ex-customer the number to call is given below.

When to contact TalkTalk? - select and scroll to see contact availability times

LiveChat Messenger

TIP - Pause tracker blocking in the browser, ad-blockers and similar blocking software to avoid conflict with LiveChat's operation.

Landline calls to Customer Services on 0345 172 0088 or better value contract renewals and cancellations on 0345 172 5157, if you're thinking of leaving are free from a TalkTalk home 'phone but otherwise are at a standard landline call rate.

Re: Broadband Connection

ferguson — Mon, 17 Oct 2022 19:47:02 GMT

Feel free to repost your issue here, taking care not to include any personal details, or external links which the automated spam filter may not like. .

Re: Broadband Connection

Garry53 — Mon, 17 Oct 2022 20:29:03 GMT

Gondola , Read the opening statement to my post "Trying to post a question about connection dropping out all the time ". You realy are helpful aren't you . For anybody else who may read this post , my broadband connection keeps dropping out sometimes 4 or 5 times a day . Any thoughts what is causeing this ???

Re: Broadband Connection

Gliwmaeden2 — Mon, 17 Oct 2022 20:43:30 GMT

It can be anything from wonky wiring in the house, to something out there in the street, @Garry53.

Wait for staff to reach your thread during the day. They may well run a line test, so make sure that the router is switched on.

They'll work through steps in a process of elimination to get to the bottom of it and, if necessary, send out the appropriate engineer.

Best not to post further before hearing back, to keep your thread moving forward in the queue for attention.

Re: Broadband Connection

Skynet_TX — Mon, 17 Oct 2022 20:46:05 GMT

Hi @Garry53,

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

Do you have any ‘wired’ devices, do they also lose connection ?

If the router is dropping its connection with the internet it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

If your master phone socket has a test socket inside it then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: Broadband Connection

Gondola — Mon, 17 Oct 2022 21:30:24 GMT

We are all helpful here. But "connection dropping" can be caused by disparate issues with one common result.

Have you carried out any tests? Determine if it's wi-fi interference by connecting to the router by Ethernet.

Has the sync speed reduced that might indicate increased line attenuation? Is there increased electrical interference in your home? Test by connecting direct to the Test Socket and check using a corded handset to listen for line noise. You've had other advice. It's pointless asking for guesses as to what the root cause is.

Re: Broadband Connection

Anonymous — Tue, 18 Oct 2022 06:15:35 GMT

Morning,

I'm sorry to hear that your connection is unstable. The line test is clear, however I can see quite a few re-connections on the line and also an intermittently high number of errored seconds. Is there any noise on the voice service? Does your main socket have a test socket please?

Thanks

Re: Broadband Connection

Garry53 — Tue, 18 Oct 2022 11:24:35 GMT

The router is plugged into the test socket at the moment . The drop out occure more often when it is very windy or raining . The phone line has a crackling noise in the background as well when we are getting a lot of drop outs . The problem affects both Wi Fi and ethernet & the only way we can get the broadband back is to re-boot the router .

Re: Broadband Connection

Chris-TalkTalk — Tue, 18 Oct 2022 11:32:32 GMT

Hi Garry53,

Does the light change on your router when the connection drops?

Chris

Re: Broadband Connection

Garry53 — Thu, 20 Oct 2022 13:48:17 GMT

On the last 2 drop out the Power & Broadband on constant . Internet fast flash , Wireless & Ethernet slow flashing . Any ideas?

Re: Broadband Connection

Chris-TalkTalk — Thu, 20 Oct 2022 14:17:47 GMT

Hi Garry,

Do you still hear the noise on your telephone line if you disconnect the router?

Chris

Re: Broadband Connection

Garry53 — Thu, 20 Oct 2022 14:23:42 GMT

The noise is there some days not others . At the moment there is no noise on the phone line .

Re: Broadband Connection

Anonymous — Fri, 21 Oct 2022 05:08:27 GMT

Morning,

Just to confirm, how has the stability been since the router has been connected to the test socket?

Thanks

Re: Broadband Connection

Garry53 — Fri, 21 Oct 2022 08:21:58 GMT

Re my post made yesterday ."On the last 2 drop out the Power & Broadband on constant . Internet fast flash , Wireless & Ethernet slow flashing . " It also dropped out again last night . So stability would appear to be the same .

Re: Broadband Connection

Debbie-TalkTalk — Fri, 21 Oct 2022 08:31:43 GMT

Hi Garry53

Have we recently sent you a router for testing?

Thanks

Re: Broadband Connection

Garry53 — Fri, 21 Oct 2022 08:33:34 GMT

Not recieved one , & no mention of you sending me one . It has just dropped out again !

Re: Broadband Connection

Debbie-TalkTalk — Fri, 21 Oct 2022 08:36:42 GMT

Hi Garry53

I can send one for testing, would you like me to arrange this?