topic Re: VPN connection in Broadband

VPN connection

Radus — Sat, 29 Oct 2022 18:31:32 GMT

Hi,

After a system update, I realized I am unable to connect through PPTP to my VPN server.

The TalkTalk router's firmware version is SG4K100136 . Is there an update available and do you think you can upgrade this firmware on my router?

Thank you very much for your support.

Re: VPN connection

Skynet_TX — Sat, 29 Oct 2022 19:01:49 GMT

Hi @Radus,

SG4K100136 is known to cause VPN issues for some customers, when the support team are back on Monday they may well be able to update your router to a different version of firmware that is more reliable with VPN connectivity.

Re: VPN connection

Debbie-TalkTalk — Mon, 31 Oct 2022 08:54:48 GMT

Hi Radus

Apologies for this.

I will need to make a change to your router firmware, when would be the best time to do this?

We advise to leave the router switched on without being rebooted whilst we update the FW. It should take no longer than 15 minutes to update.

Thanks

Re: VPN connection

Radus — Mon, 31 Oct 2022 12:31:55 GMT

Hi Debbie,

You can update the firmware anytime.

It's online 24/7, so you can just proceed as soon as you can.

Thank you for your support.

Re: VPN connection

Debbie-TalkTalk — Mon, 31 Oct 2022 12:41:12 GMT

Hi Radus

Thank you 🙂

I've made the change to your router firmware; please can you retest?

Thanks again.

Debbie

Re: VPN connection

Radus — Mon, 31 Oct 2022 13:07:31 GMT

Hi Debbie,

All working perfect now.

Quick question. Is this router able to act as a VPN server and to allow devices to connect to it?

Thank you so much for your support!

Re: VPN connection

Debbie-TalkTalk — Mon, 31 Oct 2022 13:16:22 GMT

Hi Radus

I'm so glad to hear this 🙂

Quick question. Is this router able to act as a VPN server and to allow devices to connect to it? - No sorry.

I have also sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie