topic Re: Cannot access an external IP address on port 4789 in Broadband

Cannot access an external IP address on port 4789

asm_rzk — Mon, 31 Oct 2022 12:41:33 GMT

Hi all,

I am unable to access the port 4789 on a public IP. I can access other ports on the same public IP using TalkTalk; and I can access port 4789 on that public IP using other ISPs, but not working through TalkTalk.

Is port 4789 blocked?

Re: Cannot access an external IP address on port 4789

KeithFrench — Mon, 31 Oct 2022 12:57:41 GMT

Is this an incoming connection from the internet to a device connected to your router? Which make/model of router do you have?

Re: Cannot access an external IP address on port 4789

asm_rzk — Mon, 31 Oct 2022 13:38:48 GMT

No, it's an outbound connection.

Re: Cannot access an external IP address on port 4789

KeithFrench — Mon, 31 Oct 2022 14:54:05 GMT

Outbound connections should not be blocked by the firewall in the router. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Cannot access an external IP address on port 4789

Anonymous — Tue, 01 Nov 2022 07:25:39 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks