topic Re: New router moving house in Broadband

New router moving house

LeoH86 — Sun, 30 Oct 2022 13:40:14 GMT

Hi I didn’t bring my router with me. The WiFi is going live in a few days and i was told over the phone that it would need to be live before requesting a new router (??!)

I’ve now just recieved a text from openreach telling me i should have my router plugged in already for the go live date… do i need to just go and buy one or will talktalk actually send me a router before the go live date??? I’ve been waiting over a week as it is.

Re: New router moving house

Debbie-TalkTalk — Mon, 31 Oct 2022 09:16:37 GMT

Hi Leo

Please can you send me a Private Message to confirm your full name and new address. I will then request that a router is sent.

Thanks

Re: New router moving house

LeoH86 — Mon, 31 Oct 2022 15:45:38 GMT

Hi I don’t seem to be able to send you a PM? There’s just no box or anything to type in when i click through to send a message?

Re: New router moving house

LeoH86 — Mon, 31 Oct 2022 15:47:27 GMT

Just nowhere to add a message. I’ve tried on both my phone and laptop.

Re: New router moving house

Debbie-TalkTalk — Tue, 01 Nov 2022 06:34:22 GMT

Hi LeoH86

Apologies, you should now be able to send the Private Message.

Thanks

Debbie

Re: New router moving house

Debbie-TalkTalk — Tue, 01 Nov 2022 09:20:37 GMT

Hi LeoH86

Thanks for the Private Message.

I've requested that a router is sent, and you should receive this within the next 48hrs.

Please let us know how you get on.

Thanks again.

Debbie 🙂

Re: New router moving house

Debbie-TalkTalk — Fri, 04 Nov 2022 06:32:37 GMT

Hi Leo

Have you received the router?

Thanks