topic social tariff in Broadband

social tariff

harvey7 — Tue, 01 Nov 2022 09:38:03 GMT

Hi I have been with TalkTalk for many years now but have only just found out that people on disability benefits, like myself can apply for the lower cost 'social tariff' whilst keeping the same package. Please could you give me details of this please?

Re: social tariff

ferguson — Tue, 01 Nov 2022 10:17:57 GMT

TalkTalk do not offer a social tariff as of yet.

Re: social tariff

Arne-TalkTalk — Tue, 01 Nov 2022 13:26:55 GMT

Hi @harvey7

We are still working on the details of the social tariffs at the moment.

Re: social tariff

Weevie — Sat, 13 Jan 2024 10:59:49 GMT

@Arne-TalkTalk @ferguson

I understand that OFCOM are involved and will force TalkTalk to provide a cheaper social tarriff - if TT do not offer one themselves

Any update yet ?

Re: social tariff

Gliwmaeden2 — Sat, 13 Jan 2024 11:02:52 GMT

No Weevie - just the ongoing offer via Jobcentre. Nothing else.

Re: social tariff

ferguson — Sat, 13 Jan 2024 13:57:15 GMT

@Weevie

Do you have a source for that? From what I have seen, Ofcom can do no more than "encourage" providers with this.

Re: social tariff

Arne-TalkTalk — Mon, 15 Jan 2024 14:18:39 GMT

Hi Weevie

Some Broadband providers offer a ‘Social Tariff’ to customers on Universal Credit, which is a cheaper price, but may be for the lowest available speed. TalkTalk don’t offer a ‘Social Tariff’ as our Financially Vulnerable policy supports customers in different ways to suit their needs, while keeping the broadband speed they need.

If you are struggling to pay speak to the payment customer support team.

Thank you.

Re: social tariff

Texasmike — Sun, 31 Mar 2024 12:24:03 GMT

TalkTalk does not yet offer a social tariff, but Ofcom is pressurising them to introduce such a tariff and it is expected to be introduced soon, not only because of Ofcom pressure but it is a very competitive market. If you are loyal customer speak to the Loyalty Department and use it as part of the haggling system, you need to do every renewal. Don't talk to those idiots in Manilla as they have no authority to haggle. Moreover, you will get so exhausted with Manilla it may promulgate you into changing broadband and other packages. I get to the stage that I am not haggling anymore and say I will leave. I have hung up the phone, but they got back to me eventually.

Re: social tariff

Weevie — Sun, 31 Mar 2024 13:11:59 GMT

@TexasmikeThanks - but how does a non-speaker actually contact LOYALTY DEPARTMENT ?

In the past - I have used LIVE CHAT who claim to be LOYALTY

I have resorted to using CEO department in the last few years, to obtain a good discount (£27 per month for 65Mbps + calls)

Re: social tariff

ferguson — Sun, 31 Mar 2024 16:50:02 GMT

@Weevie

Do you mean "+ calls" as stated, if so how much extra? If you mean including calls then you won't find a tariff elsewhere, social or otherwise, remotely as cheap as you have now.

Re: social tariff

Weevie — Mon, 01 Apr 2024 08:39:31 GMT

I mean "including calls" which is not exactly a bad deal for £27

I just hope that this will continue after my present contract expires in 6 months ?

ie) "No price rise for vulnerable customers" - and Yes I am registered as a vulnerable customer with TT

Re: social tariff

Piwowarczyk16027 — Thu, 27 Feb 2025 17:53:11 GMT

Hi Talk Talk

*removed for security*

I have Universal Credit,how I can get discount for my broadband?

Please help me.

Thank you

Re: social tariff

Gliwmaeden2 — Thu, 27 Feb 2025 17:54:53 GMT

As above, @Piwowarczyk16027.

If struggling to pay, there's a number you can call:

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

Re: social tariff

ferguson — Thu, 27 Feb 2025 17:56:20 GMT

@Piwowarczyk16027

You should really start your own topic. But in this case it wouldn't make much difference, TalkTalk do not offer a social tariff. Have a look here for providers who do:

https://www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs/

Cześć.

Re: social tariff

Cherif1 — Sat, 01 Mar 2025 19:15:26 GMT

Tank you