topic Re: TALKTALK VPN ISSUES in Broadband

TALKTALK VPN ISSUES

PJCross — Sun, 30 Oct 2022 09:37:16 GMT

My wife works from home on fridays and noticed that after she was disconnected as sometimes happens, her vpn phone line has stopped working which it has never previously done , it will now only ring once and then cuts off, her company has checked their end and no faults are apparent so have advised us to contact talk talk as something could be blocking it at your end. Sorry router is Huwaei HG633.

Any suggestions please .

thanks

Re: TALKTALK VPN ISSUES

Debbie-TalkTalk — Mon, 31 Oct 2022 06:58:58 GMT

Hi PJCross

I'm sorry to hear this.

Can I just check, have you tried factory resetting the router using the pin hole reset for ten seconds?

If you have tried this, then please let us know and we can send a replacement router for testing.

Please can you also add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: TALKTALK VPN ISSUES

PJCross — Mon, 31 Oct 2022 18:27:52 GMT

HI Debbie

Thanks for getting back to me , I have as requested reset the router now and unfortunatley the VOIP phone which is connected to the router is still not working , it only rings once and then cuts off, the VPN network for my company is working perfectly just not the phone and I have tested this on my works computer and works fine but not from home?

I have added the details you require onto my profile as discussed. If you could send out a replacement router to test this that would be great.

thanks Peter Cross

Re: TALKTALK VPN ISSUES

Debbie-TalkTalk — Tue, 01 Nov 2022 09:23:54 GMT

Hi Peter

Thanks for your reply 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: TALKTALK VPN ISSUES

PJCross — Tue, 01 Nov 2022 09:46:49 GMT

HI Debbie

Thanks for your help and will do - take care

Peter Joseph

Re: TALKTALK VPN ISSUES

Debbie-TalkTalk — Tue, 01 Nov 2022 09:49:00 GMT

Hi Peter

Thank you. You too 🙂

Debbie

Re: TALKTALK VPN ISSUES

PJCross — Wed, 02 Nov 2022 18:28:13 GMT

HI Debbie

The Wifi hub arrived today and all connected and amazingly the voip phone works perfectly as it should - you are a star and thank you so very much as I have a happy wife lol 🙂 who can now work from home again . I wished I had contacted the community sooner instead of waiting when we had our previous issues with your live chat colleagues but that is in the past now .

take care and all my heartfelt thanks again for an amazing service you have provided - you are a credit to the company.

Peter Joseph

Re: TALKTALK VPN ISSUES

Debbie-TalkTalk — Thu, 03 Nov 2022 06:57:26 GMT

Hi Peter

I'm so glad to hear this 🙂

Thank you for your very kind words 🙂

If you do ever experience any further issues, then please let us know on the Community and we will take a look at this for you.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie