topic Re: No Internet for 3 weeks in Broadband

No Internet for 3 weeks

Annoyedcustomer22 — Fri, 04 Nov 2022 08:13:10 GMT

It seems like my other post has been deleted or hidden but Ive had no internet access for 3 weeks because talktalk has put a restriction on the account. Despite the bill being paid. And the following bill also been paid.

I have contacted support and they said they would fix it. But 3 weeks, and numerous talks with support. I am still without internet because of the restriction.

The balance on my account is £0.00. Some representatives say that the bar is lifted then pass me onto a different compartment who then say there is a bar on the account and can see that the bills have been paid and the bar shouldn't be there. But they cannot remove the bar.

It has got to the point where i am now looking at other providers because why should i pay for a service that i cannot use?

I've had problems with talktalk in the past but they have been good and fixed them quickly but this situation. It seems like they don't care.

Re: No Internet for 3 weeks

Arne-TalkTalk — Fri, 04 Nov 2022 08:43:33 GMT

Hi @Annoyedcustomer22

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: No Internet for 3 weeks

Annoyedcustomer22 — Fri, 04 Nov 2022 09:04:46 GMT

@Arne-TalkTalk ive Updated my profile

Re: No Internet for 3 weeks

Arne-TalkTalk — Fri, 04 Nov 2022 11:21:51 GMT

Thank you I will investigate

Re: No Internet for 3 weeks

Arne-TalkTalk — Fri, 04 Nov 2022 11:42:03 GMT

Hi Annoyedcustomer22

You should be able to access the internet now.

Sorry it took so long.