topic Re: DG8041W - Resetting in Broadband

DG8041W - Resetting

Missami1987 — Sat, 05 Nov 2022 14:13:05 GMT

Hi,

Can someone contact me from Talk-Talk to help with the below from my EchoLife DG8041W please?

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

Re: DG8041W - Resetting

KeithFrench — Sat, 05 Nov 2022 15:03:07 GMT

This is a known problem, it requires a firmware upgrade to V1.06. I have asked one of TalkTalk's support to pick your thread up and upgrade it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: DG8041W - Resetting

Debbie-TalkTalk — Mon, 07 Nov 2022 07:13:45 GMT

Hi Missami1987

Apologies for this.

I've made a change to your router firmware, please can you monitor the connection and let us know how it compares.

Thanks

Debbie

Re: DG8041W - Resetting

Debbie-TalkTalk — Tue, 08 Nov 2022 13:53:20 GMT

Hi Missami1987

How's the connection been since yesterday morning?

Thanks