topic Re: No internet for weeks in Broadband

No internet for weeks

luis_honrado — Fri, 04 Nov 2022 17:20:18 GMT

I've reported a fault (no internet service) to talk talk on October 27 2022. Talk talk informed via SMS that the issue was outside my property so I didn’t had to do anything and just wait 2-3 working days for the issue to be resolved. 8 days have now passed and we still have no service. We have 2 people with remote jobs that rely heavily on stable internet connection. We’re spending extra money to use our own mobile broadband which has poor connectivity and is completely unreliable. Our work is now at risk because we can not do video calls and presentations, and we feel incapable of doing anything about it. We’re stressed and don’t know what else to do. Can anyone do something about this please?!

Re: No internet for weeks

Gliwmaeden2 — Fri, 04 Nov 2022 17:38:40 GMT

Staff will not be back before Monday on the forum, @luis_honrado.

Try to reach 03451 720088 or Chat or use Service Centre (via Service Status, from "help with your service" on the forum.

They should have issued you with a fault number and updates there.

Re: No internet for weeks

luis_honrado — Fri, 04 Nov 2022 17:51:22 GMT

I've contacted that number multiple times this week and no solution was given. Just had a call 5 min ago for updates and was told that was a no show again. More delays which means more days without internet. This is beyond any reasonable time as i literally have NO service. I'm writing another complain to ofcom as we speak.

Re: No internet for weeks

Chris-TalkTalk — Mon, 07 Nov 2022 07:35:41 GMT

Hi luis_honrado,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No internet for weeks

luis_honrado — Mon, 07 Nov 2022 11:15:57 GMT

Profile updated.

Re: No internet for weeks

Chris-TalkTalk — Mon, 07 Nov 2022 11:27:18 GMT

Hi Luis,

Thanks for updating your profile. This is the latest update - Job is scheduled for 07 Nov-22. Please note - This is the current schedule for the task. It is not guaranteed and could be subject to change. The delay has been identified due to heavy workstack in the area. Our team are working to ensure engineer allocation as soon as possible.

I'm sorry this is taking so long to resolve, hopefully it will be resolved soon

Thanks

Chris

Re: No internet for weeks

luis_honrado — Mon, 07 Nov 2022 11:35:11 GMT

Open-reach needs to allocate more resources in the area then! The resolution is way beyond the 2-3 working days estimate!

Re: No internet for weeks

luis_honrado — Mon, 07 Nov 2022 11:41:31 GMT

And that's the exact same answer i had since the 2-3 working days estimate. I't has been delayed 5 times now!! I don't know what else is there and how issues are prioritised, but it feels like this one's just being completely ignored.

Re: No internet for weeks

Chris-TalkTalk — Mon, 07 Nov 2022 11:45:43 GMT

I'm sorry for the delay, I'll check again later to see if there are any further updates

Chris

Re: No internet for weeks

luis_honrado — Mon, 07 Nov 2022 16:36:09 GMT

Any updates? It was a no show again today…

Re: No internet for weeks

Debbie-TalkTalk — Tue, 08 Nov 2022 07:17:06 GMT

Hi luis_honrado

Apologies for this.

It appears that the fault has been assigned to an engineer this morning.

I will check on this again this afternoon for additional updates.

Thanks

Debbie

Re: No internet for weeks

Debbie-TalkTalk — Tue, 08 Nov 2022 12:53:33 GMT

Hi luis_honrado

This fault has now been closed as resolved - In Joint AreaCable (Underground)

Is everything working ok now?