topic Re: Tried to post twice but flagged as spam in Broadband

Tried to post twice but flagged as spam

piston — Wed, 09 Nov 2022 19:01:18 GMT

As per title

Posted am now pm re broadband speed but first not visible and second try flagged as spam

Re: Tried to post twice but flagged as spam

piston — Wed, 09 Nov 2022 19:02:49 GMT

Is it cos I wrote in a text editor the pasted post in? This used to be ok.

Re: Tried to post twice but flagged as spam

Gliwmaeden2 — Wed, 09 Nov 2022 21:49:58 GMT

Probably best to keep the initial post as brief as possible, just to get staff onto your case, @piston, and then just supply the information as needed.

It looks like it was an automated Spam thing - some algorithm just decides....

Our fate is at the mercy of machines these days!

Re: Tried to post twice but flagged as spam

Anonymous — Thu, 10 Nov 2022 07:14:20 GMT

Morning,

Apologies, I've removed the post from the spam queue, however I can't seem to find your initial post. Would it be possible to confirm what issues you're currently experiencing with your connection here and we can take a look at this for you?

Thanks

Re: Tried to post twice but flagged as spam

piston — Thu, 10 Nov 2022 09:27:10 GMT

Hi Michelle,

My 35Mb broadband has suddenly dropped/and locked to: Line rate (kb/s): Down/Up: 16495/ 4296 (same issue Dec/Jan last).

Test socket, change cables, filters etc makes no difference. Minor line stats change by 0.1 db or so but line rate stays exactly (100%) the same (10 days, 16 reboots, win10/7...never alters).

TT Fix site says: The connection from our network to your home is showing Red status. We suspect an issue with your broadband .

It wants to do a line test but sticks needing my mobile number but there is no box to supply it, it is in My Account and the app. shows my acc. no.

Last time (Feb) it worked fine, line was clear, issue was kit at exchange. I'll stop and try posting pre spam limit?

Re: Tried to post twice but flagged as spam

piston — Thu, 10 Nov 2022 09:34:40 GMT

Just found my spam flagged post appearing further down. So 2 posts on same issue...SPAMMERAMA

D'oh

Re: Tried to post twice but flagged as spam

Chris-TalkTalk — Thu, 10 Nov 2022 09:39:55 GMT

Hi piston,

Line test is passing but showing disconnections and drop in speed. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Tried to post twice but flagged as spam

piston — Thu, 10 Nov 2022 18:19:07 GMT

Hi Chris,

Thanks for the reply

No other issues.

The clean line and absolutely locked speeds back last December was what led to conclusion that the fault lay at exchange level. Engineer went and fixed/reset whatever (got a text at the time) and all fine thereafter until now.

Something is controlling the line speed with absolute consistency regardless of the usual minor attenuation variations etc so I imagine either DLM has blinked (this made no difference last time) or the xch kit is bearing down.

The modem stats pasted in other post are reproducible every day: regardless of machine, cabling, filters, adding silly long extension cables etc most stats sometimes show 0.1db type variations but line rates are always fully locked, no variation... at all...ever (or less than 1 part in 16,000) i.e. a sophisticated lock (or a jolly fine impersonation thereof).

Regards

PS What triggered the spam filter...length of post...boredom...?

PPS What is the problem re providing mobile number to online line checker? 3 browsers, no joy but back in Dec/Jan never noticed an issue.

Re: Tried to post twice but flagged as spam

piston — Thu, 10 Nov 2022 18:38:12 GMT

On reflection, some of the disconnection you mention might be er me...messing with kit and rebooting the modem.

I'll leave it on 24/7 from now on but (apart from the line drop and reboot when the speed rest happened) it hasn't fallen over, that I've noticed, since fix in Feb and has been running at 35Mb consistent speed without fail.

No messing, promise.

Regards

Re: Tried to post twice but flagged as spam

Anonymous — Fri, 11 Nov 2022 06:14:28 GMT

Morning,

Ok thanks for confirming. We will re-check the connection stats again on Monday to see how both the stability and speed compares.

Thanks

Re: Tried to post twice but flagged as spam

Anonymous — Mon, 14 Nov 2022 08:15:07 GMT

Morning,

I've re-checked the connection stats now and the connection looks stable, but the sync speed hasn't increased as yet. Would you like us to send a replacement router for testing purposes to see how the speed compares? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Tried to post twice but flagged as spam

piston — Mon, 14 Nov 2022 19:07:17 GMT

Hi Michelle

Yes please.

As I write, 4.5 days drop free, all stats slightly different from last week except for upload/download speeds remain exactly fixed at the value the were dropped to at start of Nov.

Happy to try new kit but suspect the cap/lock lieth elsewhere.

Thanks.

Re: Tried to post twice but flagged as spam

Debbie-TalkTalk — Tue, 15 Nov 2022 07:09:31 GMT

Hi piston

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Tried to post twice but flagged as spam

piston — Tue, 15 Nov 2022 10:19:16 GMT

Hi Debbie,

Would you believe it...

Been browsing for an hour or two and just checked speeds...

Looks like router was reset around 2am and suddenly back to 35Mb ish!

DSL synchronization status:	Up
Connection status:	Showtime
Upstream line rate (kbit/s):	10000
Downstream line rate (kbit/s):	34797
Maximum upstream rate (kbit/s):	16469
Maximum downstream rate (kbit/s):	84540
Upstream noise safety coefficient (dB):	6.3
Downstream noise safety coefficient (dB):	12.5
Line standard:	Vdsl2_ANNEX_B
Upstream line attenuation (dB):	4.9
Downstream line attenuation (dB):	9.8
Upstream output power (dBm):	6.5
Downstream output power (dBm):	13.0
DSL up time:	0 day 8 hours 22 minutes 40 seconds

The DLM knows you're on the case?

I will try the new router (unless you can halt dispatch) since the (really) old one has a carrier-pigeon loft built in to help shift the data.

Only worry is the recovery is just a bluff and will be gone tomorrow.

Regards

Mr Optimistic

Re: Tried to post twice but flagged as spam

piston — Tue, 15 Nov 2022 10:32:27 GMT

Hmm....maybe famous last words.

TT speed test says down/up 15.4/8.5 Mbps...which is more like what I was stuck with after Nov. drop and well at odds with what router is saying. Will 'off' it for an hour or so and see what reboot says.

Ho hum!

Re: Tried to post twice but flagged as spam

Anonymous — Tue, 15 Nov 2022 10:44:43 GMT

Morning,

Thanks for the update and please let us know how you get on with the replacement router.

Thanks

Re: Tried to post twice but flagged as spam

piston — Tue, 15 Nov 2022 18:17:32 GMT

Rebooted with current semaphore model:

It claims: down/up (Mbps): 33.97/9.77

TT Speed Test: 31.3/8.7

So at least consistent.

Early part of TT line check is still says it has spotted an issue with my connection etc but since TT has decided to withhold part of the line test ( I'm pretty sure that the removal of the facility to input mobile number is a policy decision 😞 ) I can do no more.

However connection may be on the mend.

Will post again when new whizzy router settled in... beginning to feel a bit like Christmas...

Re: Tried to post twice but flagged as spam

Anonymous — Wed, 16 Nov 2022 06:45:38 GMT

Morning,

I'm glad to hear that the speed has improved, and we'll check back in with you in a few days.

Thanks

Re: Tried to post twice but flagged as spam

Anonymous — Fri, 18 Nov 2022 06:48:51 GMT

Morning,

How are you getting on?

Thanks

Re: Tried to post twice but flagged as spam

piston — Mon, 28 Nov 2022 18:05:39 GMT

Hi Michelle

Old router was in fine form by time replacement arrived: up/down (Mbps) 39.9/9.8 from router line details.

New Sagem job just says 40/10 on 'intro screen, after 2 days of DLM resets circa 2am. I can't find any detailed line data re bitrates, S/N margins etc.

OOKLA online speed tester consistently (over a week): up/down (Mbps) 37.4 +/- 0.1 and 9.4 +/- 0.2 (real world throughput?)

TT speed testing is semi baffling: inconsistent, download speeds always way slower than OOKLA and I'm not certain whether it is actually measuring what it claims to! Typical figures: 31/9...'poor', 28/9... 'poor' mostly high-20s/9.

I don't know if this screen grab load will work (if so what does it mean)...ah no .jpg format has to be .jpeg