topic Connected but no internet - DNS errors in router logs in Broadband

Connected but no internet - DNS errors in router logs

SHtalk — Thu, 10 Nov 2022 09:36:28 GMT

Internet access - the last 2 days i have been disconnected from the Internet every 30 mins, I reset the router, or turn off for 30 mins and then the network comes back with Internet access but then loses it after another approx 30 mins. My router logs show that I have been disconnected and the connection via wifi or Ethernet show connected but with no internet. The white light remains on the front of the router. The router logs show loads of DNS name resolution errors while I am online. The set up I have has not changed for months.

Re: Connected but no internet - DNS errors in router logs

Anonymous — Thu, 10 Nov 2022 09:44:53 GMT

Morning,

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault, but I can see re-connections on the line. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Connected but no internet - DNS errors in router logs

SHtalk — Thu, 10 Nov 2022 10:09:41 GMT

yes please - is there anything else that i can try while I wait?

Re: Connected but no internet - DNS errors in router logs

Debbie-TalkTalk — Thu, 10 Nov 2022 10:14:15 GMT

Hi SHtalk

Before I send the router, I can check the firmware on your router.

Please can you factory reset your router using the pin hole reset for ten seconds, I can then try and connect to your router.

Thanks

Re: Connected but no internet - DNS errors in router logs

SHtalk — Thu, 10 Nov 2022 10:36:18 GMT

hi - i reset about 10 mins ago

Re: Connected but no internet - DNS errors in router logs

Debbie-TalkTalk — Thu, 10 Nov 2022 10:40:27 GMT

Hi SHtalk

Thanks for your reply.

I'm still unable to connect to the router so I have ordered a replacement router and a returns bag.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares.

Thanks again.

Debbie

Re: Connected but no internet - DNS errors in router logs

SHtalk — Thu, 10 Nov 2022 10:55:44 GMT

Ok - it is up and running at the moment- ( assume will disconnect me soon) 🙁- is there anything else to try in the meantime?

Re: Connected but no internet - DNS errors in router logs

Debbie-TalkTalk — Thu, 10 Nov 2022 11:46:09 GMT

Hi SHtalk

No sorry. Please let us know once the new router has been received and connected.

Thanks

Re: Connected but no internet - DNS errors in router logs

SHtalk — Mon, 14 Nov 2022 15:19:54 GMT

Hi -new router received and all ok atm - many thanks

Re: Connected but no internet - DNS errors in router logs

Karl-TalkTalk — Mon, 14 Nov 2022 16:16:38 GMT

Thanks for confirming.

Regards,

Karl.