topic Re: Yet another VPN BLOCK issue in Broadband

Yet another VPN BLOCK issue

Deancar — Wed, 09 Nov 2022 19:16:46 GMT

No help with any other talk talk avenue to resolve this.

Technical support on chat is useless

I need this firmware update to allow me access my work VPN urgently please

Re: Yet another VPN BLOCK issue

Skynet_TX — Wed, 09 Nov 2022 19:29:08 GMT

Hi @Deancar,

I'm assuming you have the Sagemcom Wi-Fi Hub running firmware SG4K100136 ?

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Yet another VPN BLOCK issue

Debbie-TalkTalk — Thu, 10 Nov 2022 06:42:32 GMT

Hi Deancar

I'm really sorry to hear this.

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

Re: Yet another VPN BLOCK issue

Debbie-TalkTalk — Fri, 11 Nov 2022 07:34:08 GMT

Hi Deancar

How are you getting on? Can you connect to VPN?

Thanks

Re: Yet another VPN BLOCK issue

Deancar — Sat, 12 Nov 2022 00:04:44 GMT

Hi Debbie

Sorry for late reply, yes this issue is now resolved.

Thank you for your quick help on this

Re: Yet another VPN BLOCK issue

Debbie-TalkTalk — Mon, 14 Nov 2022 06:38:36 GMT

Hi Deancar

I'm so glad to hear this 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie