topic Re: Significant drop in line speed in Broadband

Significant drop in line speed

sandbar9701 — Fri, 11 Nov 2022 07:32:56 GMT

Recently my download speed has dropped from about 60 Mbps to 2 Mbps. I've rebooted the router several times and tested the cable going from the socket to the router. I've tried to do the online line test but the web page gets to telling me it needs my mobile number then doesn't progress further. Please can someone take a look for me?

Many thanks

Re: Significant drop in line speed

Anonymous — Fri, 11 Nov 2022 07:36:58 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Significant drop in line speed

sandbar9701 — Fri, 11 Nov 2022 07:46:07 GMT

Thanks Michelle, I've updated that info.

Re: Significant drop in line speed

Anonymous — Fri, 11 Nov 2022 07:48:53 GMT

Morning,

Just to confirm, did you add your Home Telephone number to your Community Profile as I can't see this? Please do not post any personal information on the Community.

Thanks

Re: Significant drop in line speed

sandbar9701 — Fri, 11 Nov 2022 07:54:46 GMT

Sorry that didn't work. Have put it in again.

Re: Significant drop in line speed

Anonymous — Fri, 11 Nov 2022 08:01:33 GMT

Hi,

I've run a test on the line now which has detected a potential fault. Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter and router directly at the test socket so we can re-run the line test again please?

Thanks

Re: Significant drop in line speed

sandbar9701 — Fri, 11 Nov 2022 08:39:14 GMT

I've plugged it into the test socket with a microfilter and the status light on the router has gone white, but now there's no internet connection showing on the router's config page.

Re: Significant drop in line speed

Debbie-TalkTalk — Fri, 11 Nov 2022 08:49:11 GMT

Hi sandbar9701

Thank you. The line test is still detecting the same fault.

The next step will be an Openreach engineer visit to the property. Would you like me to arrange this visit?

Debbie

Re: Significant drop in line speed

sandbar9701 — Fri, 11 Nov 2022 18:31:15 GMT

Hi Debbie,

Yes please.

Re: Significant drop in line speed

Debbie-TalkTalk — Mon, 14 Nov 2022 06:29:24 GMT

Hi sandbar9701

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks