topic Re: EchoLife DG8041W in Broadband

EchoLife DG8041W

lindleypoolman1 — Fri, 11 Nov 2022 14:41:49 GMT

Hi Guys

I have an EchoLife DG8041W. I am having regular resets and have come across these entries in the logs. [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER. I have read there is an updated firmware to resolve this. Current one is 1.05t. Please help.

Re: EchoLife DG8041W

KeithFrench — Fri, 11 Nov 2022 14:52:28 GMT

Yes, you need V1.06 to fix this. I have asked one of TalkTalk's support to pick your thread up and upgrade it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: EchoLife DG8041W

lindleypoolman1 — Fri, 11 Nov 2022 16:26:32 GMT

Thank you Keith, much appreciated.

Re: EchoLife DG8041W

Debbie-TalkTalk — Mon, 14 Nov 2022 06:53:30 GMT

Hi lindleypoolman1

Apologies for this.

I've made a change to your router firmware, please can you retest and let us know how the connection compares.

Thanks

Debbie

Re: EchoLife DG8041W

lindleypoolman1 — Mon, 14 Nov 2022 07:21:41 GMT

Sure can, thank you for your help Debbie.

Re: EchoLife DG8041W

Debbie-TalkTalk — Mon, 14 Nov 2022 07:25:12 GMT

Hi lindleypoolman1

Thank you and sorry for the delay.

Debbie

Re: EchoLife DG8041W

Debbie-TalkTalk — Wed, 16 Nov 2022 06:45:46 GMT

Hi lindleypoolman1

How are you getting on, how has the connection been?

Re: EchoLife DG8041W

lindleypoolman1 — Wed, 16 Nov 2022 07:17:56 GMT

No further errors recorded in the log up to press. Will let you know next week if it reboots unintentionally.

Re: EchoLife DG8041W

Debbie-TalkTalk — Wed, 16 Nov 2022 07:32:03 GMT

Hi lindleypoolman1

That's great, thank you 🙂

Debbie

Re: EchoLife DG8041W

Debbie-TalkTalk — Mon, 21 Nov 2022 12:43:24 GMT

Hi lindleypoolman1

How are you getting on, how has the connection been?

Re: EchoLife DG8041W

lindleypoolman1 — Mon, 21 Nov 2022 20:19:32 GMT

Seems to have resolved the problem Debbie. No more unexpected reboots!

Re: EchoLife DG8041W

Karl-TalkTalk — Tue, 22 Nov 2022 06:06:35 GMT

Glad our team was able to help.

Regards,

Kar