topic Broadband connection in Broadband

Broadband connection

Andyc33 — Fri, 11 Nov 2022 19:51:06 GMT

No broadband for 10 days now in Bookham. Very little help from online chat. Any ideas when it will get fixed?

Re: Broadband connection

Skynet_TX — Fri, 11 Nov 2022 20:02:53 GMT

The Support Team here probably won't be around now until Monday, but they should be able to respond to this post early next week to help.

Re: Broadband connection

Andyc33 — Fri, 11 Nov 2022 20:10:41 GMT

Hi @Skynet_TX

been a very frustrating 10 days, the service centre promise updates that never materialise. Apparently 300 people affected by a damaged cabinet. No 4g routers offered despite a long loss of service.

Re: Broadband connection

Skynet_TX — Fri, 11 Nov 2022 20:17:09 GMT

That doesn't sound good, but unfortunately if it is a cabinet issue TalkTalk will just be having to wait for Openreach to fix it. The team here will be back on Monday and will hopefully be able to get some progress updates for you.

Re: Broadband connection

Anonymous — Mon, 14 Nov 2022 07:11:30 GMT

Morning,

I'm sorry for the delay. We've received an update to advise that the fault has been resolved. Is your connection now ok?

Thanks

Re: Broadband connection

Andyc33 — Mon, 14 Nov 2022 07:57:39 GMT

Hi Michelle

yes, finally sorted Saturday lunchtime

Re: Broadband connection

Anonymous — Mon, 14 Nov 2022 08:00:09 GMT

Hi,

Thank you for confirming 🙂

Thanks