topic Re: no wifi in Broadband

no wifi

Jaygee47 — Sat, 12 Nov 2022 12:17:20 GMT

hi,

I am having problems with my router not working with wi-fi it works with cables but we cannot connect with laptop by wi-fi or mobile phone with wi-fi

we have turned off power and left router off fo 30 minutes but still not working when power is turned back on to router .it is a hg633 wireless light is on but still not working even standing next to router.

we are on fibre 65

any thing else we can do

Re: no wifi

KeithFrench — Sat, 12 Nov 2022 13:06:39 GMT

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: no wifi

Jaygee47 — Sun, 13 Nov 2022 23:22:11 GMT

hi Keith,

thanks for offering to help,

Could you please send out the guide for fault finding

regards

jaygee47

Re: no wifi

KeithFrench — Mon, 14 Nov 2022 09:22:23 GMT

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed in), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so that I can find it easily.

Re: no wifi

KeithFrench — Tue, 15 Nov 2022 12:57:38 GMT

I have been doing some diagnostics via PMs with this one. There is no WiFi SSIDs being broadcast from this HG633, despite being enabled in the router's UI. I can only assume it is faulty.

Re: no wifi

Anonymous — Tue, 15 Nov 2022 13:01:08 GMT

Thanks @KeithFrench 🙂

We can send a replacement router for testing, however we no longer provide HG633's so this would be one of our Wifi Hubs. Would this be ok?

Thanks

Re: no wifi

Jaygee47 — Wed, 16 Nov 2022 13:14:31 GMT

hi michelle,

Yes please, if you could send a replacement router which hopefully will sort out my problems

regards

jaygee47

Re: no wifi

Debbie-TalkTalk — Wed, 16 Nov 2022 13:19:14 GMT

Hi Jaygee47

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: no wifi

Jaygee47 — Mon, 21 Nov 2022 09:38:10 GMT

Hi Keith,Michelle,Debbie,

Thank you all for your help ,new router received and we now have wifi back working ,just in time for weekend when we have teenage grandaughter staying. Would have been unbearable with wifi not working.

once again thank you all for your help it was very much appreciated.

Jaygee47

Re: no wifi

Debbie-TalkTalk — Mon, 21 Nov 2022 09:46:47 GMT

Hi Jaygee47

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: no wifi

KeithFrench — Mon, 21 Nov 2022 09:49:42 GMT

Hi @Jaygee47

You're very welcome.

Re: no wifi

Debbie-TalkTalk — Mon, 21 Nov 2022 09:51:12 GMT

Thanks for all your help @KeithFrench it's appreciated 🙂

Debbie