topic Re: Slow Intenet speed in Broadband

Slow Intenet speed

JaniceTeece — Sun, 13 Nov 2022 15:59:57 GMT

Only getting 8mbps to the router instead of the guaranteed 18mbps. This has been like this for a week and a bit now.

Re: Slow Intenet speed

Skynet_TX — Sun, 13 Nov 2022 17:31:07 GMT

It would be worth going to the Service Centre to ‘run a live connection test’ on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: Slow Intenet speed

Debbie-TalkTalk — Mon, 14 Nov 2022 07:09:00 GMT

Hi JaniceTeece

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie