topic Re: Swapping our 3 year old router for the new 5364 in Broadband

Swapping our 3 year old router for the new 5364

Gibbo1471 — Mon, 14 Nov 2022 06:40:40 GMT

Hi all

We had our router for around 3 years now but wifi strength ain't great was looking at purchasing the latest router sagemcom 5364 has an orange tint in the mesh is it just a matter of swapping these over for it to work

Thanks

Re: Swapping our 3 year old router for the new 5364

Debbie-TalkTalk — Mon, 14 Nov 2022 07:01:43 GMT

Hi Gibbo1471

I can send you a replacement router for testing (Sagemcom hub) Would you like me to arrange this?

Thanks

Debbie

Re: Swapping our 3 year old router for the new 5364

Gibbo1471 — Mon, 14 Nov 2022 07:13:45 GMT

I have pm you

Re: Swapping our 3 year old router for the new 5364

Debbie-TalkTalk — Mon, 14 Nov 2022 07:17:58 GMT

Hi Gibbo1471

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Swapping our 3 year old router for the new 5364

Debbie-TalkTalk — Mon, 14 Nov 2022 07:41:34 GMT

Hi Gibbo1471

The router is on its way, please allow 24-48hrs for this to arrive.

If the connection improves with the new router, then please keep this router and return the old one using the pre-paid returns bag.

Please let us know how you get on.

Thanks

Debbie

Re: Swapping our 3 year old router for the new 5364

Gibbo1471 — Mon, 14 Nov 2022 07:42:54 GMT

Do I get an email confirming the new router is in its way thank you

Re: Swapping our 3 year old router for the new 5364

Debbie-TalkTalk — Mon, 14 Nov 2022 07:46:45 GMT

Hi Gibbo1471

You may receive a text message once the router is with the courier and out for delivery.

Thanks